Refiner
Refiner: A flexible multichannel NPS platform with a useful free tier and deep integrations. Ranked #1 of 22 in Net Promoter Score Software by our editors (9.4/10); pricing: Free plan · 30-day trial; best for product teams needing flexible in-app NPS.
At a glance
- Editor score9.4 / 10
- PricingFree plan · 30-day trial
- Best forProduct teams needing flexible in-app NPS
- Free planYes
- NPS survey typesBoth
- Founded2018 · Paris, France
- Facts checked20 Sep 2026
Where it wins
- Free plan includes 25 survey responses per month
- Native iOS, Android, React Native, and Flutter SDKs
- Advanced segmentation, follow-ups, AI tagging, and integrations
Where it doesn't
- Free plan limits responses to 25 per month
- Paid pricing is based on monthly active users
- Enterprise features require custom contracts and procurement
Our verdict on Refiner
Refiner is customer feedback software for SaaS and digital product teams that need to collect and analyze NPS, CSAT, CES, PMF, onboarding, churn, or product research surveys. It supports web, mobile, email, website popups, hosted survey pages, and shareable links, making it suitable for product, customer success, growth, and marketing teams. The free plan includes Essentials plan features and 25 survey responses per month, while a 30-day free trial is available.
The platform’s strongest area is delivery flexibility. Teams can deploy in-app web surveys through JavaScript, Google Tag Manager, or NPM, use native iOS, Android, React Native, and Flutter SDKs, or send surveys through email and hosted pages. User segmentation can use traits, behavior, events, and previous responses. NPS dashboards, timeline charts, trends, response filters, logic jumps, conditional follow-up questions, and calls to action support more targeted feedback programs than a basic single-channel survey tool.
Refiner also fits product stacks that need feedback data to move into other systems. Integrations include HubSpot, Salesforce, Braze, Customer.io, Iterable, Segment, RudderStack, Amplitude, Mixpanel, BigQuery, Fivetran, Slack, Microsoft Teams, Google Sheets, and Userlist. The Growth plan adds event tracking, AI translations, CDP integrations, CRM integrations, API access, and webhooks. Enterprise adds custom usage and data volumes, enterprise security and governance, priority technical support, and dedicated customer success. Refiner is a strong choice for teams that need flexible targeting and multichannel NPS workflows; teams with very small response needs can start on Free, while larger organizations should assess usage-based paid tiers and enterprise requirements.
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Refiner pricing
All 4 Refiner plans and prices →
Refiner fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| NPS survey types | Both |
| Survey channels | Multichannel |
| Response limit | Not verified |
| Respondent segmentation | Advanced |
| Follow-up workflows | Yes |
| CRM integrations | Yes |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, GDPR, HIPAA |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 20 integrations: HubSpot, Salesforce, Braze, Customer.io, Iterable, Segment … See all → |
| Pricing | Free plan · 30-day trial (source) |
| Website | refiner.io |
| Facts checked | 20 Sep 2026 |
Refiner integrations
Refiner lists 20 integrations on its own site.
- HubSpot
- Salesforce
- Braze
- Customer.io
- Iterable
- Segment
- RudderStack
- Amplitude
- Mixpanel
- BigQuery
- Fivetran
- Slack
- Microsoft Teams
- Google Sheets
- Userlist
- Vero
- Zapier
- Make
- n8n
- API
See all Refiner integrations →
Alternatives to Refiner
- FormbricksA flexible open-source NPS platform with multichannel surveys and self-hosting.9.1
- WootricA multichannel NPS platform with strong segmentation and closed-loop workflows.8.9
- SurvicateA broad survey platform with strong distribution, logic, analytics, and feedback integrations.8.8
See all Refiner alternatives →
Refiner vs the competition
- Refiner vs Formbricks
- Refiner vs Wootric
- Refiner vs Survicate
- Refiner vs nps.today
- Refiner vs Zonka Feedback
- Refiner vs AskNicely
Compare Refiner with any tool side by side →
Also Ranked In
Refiner is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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