The Best NPS Software in 2026
We researched NPS software using vendors’ official websites, including pricing pages, plan tables and product documentation. Products are ranked on the category’s core job, value for money and verified features, so buyers can compare platforms for collecting, analyzing and acting on Net Promoter Score feedback.
Our top picks
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Top ranked
AskNicely#1 of 198.8/10A mature, integration-rich NPS platform for teams that need to act on feedback.
Pricing on request
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Runner-up
Wootric#2 of 198.7/10A multichannel feedback platform for teams that need segmentation and closed-loop follow-up.
Pricing on request
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Top-ranked free plan
SurveySparrow#3 of 198.6/10Flexible NPS and survey tools with branching, reporting, and broad distribution options.
Free plan · 14-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 19 tools, best first
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Best forEnterprise NPS programs needing broad integrations
A mature, integration-rich NPS platform for teams that need to act on feedback.
- API access
8.8/10★★★★☆Visit AskNicely -
Best forMature teams running closed-loop NPS programs
A multichannel feedback platform for teams that need segmentation and closed-loop follow-up.
8.7/10★★★★☆Visit Wootric -
Best forTeams wanting flexible omnichannel surveys
Flexible NPS and survey tools with branching, reporting, and broad distribution options.
- API access
Free plan · 14-day trial Our SurveySparrow verdict → Visit SurveySparrowFor vendors Sponsor this spot · #3 · $79/mo →8.6/10★★★★☆Visit SurveySparrow -
Best forProduct teams needing in-app NPS and SDKs
Multichannel NPS and product feedback with native mobile SDKs and a free plan.
Free plan · 30-day trial Our Refiner verdict → Visit RefinerFor vendors Sponsor this spot · #4 · $69/mo →8.5/10★★★★☆Visit Refiner -
Best forTeams collecting feedback across multiple channels
Survicate connects surveys across digital channels with branching, analytics, and integrations.
- API access
Free plan · 10-day trial Our Survicate verdict → Visit SurvicateFor vendors Sponsor this spot · #5 · $59/mo →8.4/10★★★★☆Visit Survicate -
Best forSupport teams combining NPS with ticket feedback
Pair NPS with ticket feedback, routing, and trend analysis across support tools.
8.3/10★★★★☆Visit Simplesat -
Best forHelp desks seeking NPS and CSAT surveys
A support-focused tool for collecting and analyzing CSAT, CES, and NPS feedback.
- API access
8.1/10★★★★☆Visit Nicereply -
Best forTeams needing comprehensive branded survey operations
A broad survey toolkit for teams that need branded, multichannel feedback operations.
- API access
8.0/10★★★★☆Visit Zonka Feedback -
Best forEnterprise account-level NPS and churn management
Account-level NPS and churn workflows for B2B teams, with pricing aimed at larger programs.
- API access
7.9/10★★★★☆Visit CustomerGauge -
Best forMid-market teams running relational and transactional NPS
A multichannel NPS platform that connects survey feedback to follow-up workflows.
7.8/10★★★★☆Visit nps.today -
Best forEcommerce teams collecting NPS across channels
A multichannel feedback platform for ecommerce teams that need more than NPS surveys.
7.7/10★★★★☆Visit Retently -
Best forBudget-conscious teams wanting automated NPS follow-up
A flexible NPS and survey platform with automated follow-ups and a free entry plan.
- In-app surveys
- Automated follow-ups
- Response segmentation
7.6/10★★★★☆Visit Affiniv -
Best forMulti-location service businesses tracking customer feedback
A feedback and follow-up platform for service businesses managing multiple locations.
7.5/10★★★★☆Visit Listen360 -
Best forOrganizations needing multilingual, logic-heavy CX surveys
A flexible CX survey platform for teams that need multilingual feedback and detailed analysis.
- API access
7.4/10★★★★☆Visit SurveySensum -
Best forTeams needing flexible surveys and feedback workflows
A multichannel feedback platform with flexible surveys, segmentation, reporting, and routing.
7.2/10★★★★☆Visit SightMill -
Best forSalesforce-centric CX teams
A Salesforce-focused survey platform with automated follow-up and higher-tier AI insights.
7.1/10★★★★☆Visit SalesHub -
Best forTeams wanting high-volume NPS on a free tier
A free NPS tool with multiple survey types, alerts, follow-ups, and sentiment AI.
- Automated follow-ups
- Response segmentation
- API access
7.0/10★★★★☆Visit WiseData NPS -
Best forSmall teams running recurring in-app NPS surveys
Recurring NPS and other surveys, with a free plan and a $199 monthly Growth tier.
6.9/10★★★☆☆Visit SatisMeter -
Best forSmall businesses seeking low-cost email NPS
Email-based NPS surveys with customization, response tracking, and CRM integrations.
- Response segmentation
- API access
6.8/10★★★☆☆Visit SurveySense
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | API access | Score |
|---|---|---|---|---|---|
| 1 | AskNicely | No | Yes | 8.8 | |
| 2 | Wootric | No | 8.7 | ||
| 3 | SurveySparrow | Yes | Yes | 8.6 | |
| 4 | Refiner | Yes | 8.5 | ||
| 5 | Survicate | Yes | Yes | 8.4 | |
| 6 | Simplesat | No | $109/mo | 8.3 | |
| 7 | Nicereply | No | $59/mo | Yes | 8.1 |
| 8 | Zonka Feedback | Yes | 8.0 | ||
| 9 | CustomerGauge | No | Yes | 7.9 | |
| 10 | nps.today | No | 7.8 | ||
| 11 | Retently | No | $99/mo | 7.7 | |
| 12 | Affiniv | Yes | $25/mo | Yes | 7.6 |
| 13 | Listen360 | 7.5 | |||
| 14 | SurveySensum | No | Yes | 7.4 | |
| 15 | SightMill | No | 7.2 | ||
| 16 | NPS Surveys by SalesHub | No | $3,500/yr | 7.1 | |
| 17 | WiseData NPS | Yes | 249 BRL/mo | Yes | 7.0 |
| 18 | SatisMeter | Yes | $199/mo | 6.9 | |
| 19 | SurveySense | Yes | $16/mo | Yes | 6.8 |
Head-to-head All 19 comparisons →
- AskNicely vs Wootric
- AskNicely vs SurveySparrow
- AskNicely vs Simplesat
- AskNicely vs Nicereply
- Wootric vs SurveySparrow
- Wootric vs Simplesat
- Wootric vs Nicereply
- SurveySparrow vs Refiner
- SurveySparrow vs Survicate
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How we rank nps software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update