AskNicely vs Nicereply

AskNicely8.8Visit Nicereply8.1Visit

Higher score AskNicely #1 in Nps Software 8.8/10 Pricing on request ✓ 1 of 4 features Visit AskNicely

vs

Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

• AskNicely fits best

  Enterprise NPS programs needing broad integrations

• Nicereply fits best

  Help desks seeking NPS and CSAT surveys

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Side by side

Feature	AskNicely 8.8/10 Visit ↗	Nicereply 8.1/10 Visit ↗
At a glance
Editor score	8.8	8.1
Ranking	#1 in Nps Software	#7 in Nps Software
Best for	Enterprise NPS programs needing broad integrations	Help desks seeking NPS and CSAT surveys
Pricing model	Paid	Paid
Starting price	—	$59/mo
Free plan	—	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud
Platforms	Web	Web
Support	Email, Live chat, Docs	Email, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	GDPR
Integrations	200+ integrations	19+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features AskNicely 1/4 · Nicereply 1/4
In-app surveys	Not checked yet	Not checked yet
API access	✓	✓
Response segmentation	Not checked yet	Not checked yet
Automated follow-ups	Not checked yet	Not checked yet
Specs
Response limit	Not checked yet	100 responses/mo
Survey delivery	Not checked yet	Not checked yet
Our review
Pros	NPS, CSAT, CES and five-star surveys across five delivery channels Branching, workflows, dashboards, benchmarking and AI recommendations 200 integrations plus API access for CRM and helpdesk ecosystems	Collects CSAT, CES, and NPS through four survey channels Offers help desk and CRM integrations plus API access Includes response dashboards, trend charts, and CSV export
Cons	Plan pricing requires a sales conversation and is not published No free plan or free trial is offered In-app surveys, white-labeling and unlimited API extraction require Transform	No free plan; paid plans start at $59 per month with annual billing Plan prices rise with monthly survey responses and user accounts Survey responses are limited by plan
Our verdict	AskNicely is a cloud-based customer experience platform for service businesses, with a focus on multi-location organizations and frontline teams. It collects NPS, CSAT, CES and five-star feedback through email, SMS, web, mobile-app and… Read the review →	Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes… Read the review →

Strengths and trade-offs

• AskNicely — where it wins

  • NPS, CSAT, CES and five-star surveys across five delivery channels
  • Branching, workflows, dashboards, benchmarking and AI recommendations
  • 200 integrations plus API access for CRM and helpdesk ecosystems

  Where it doesn't

  • Plan pricing requires a sales conversation and is not published
  • No free plan or free trial is offered
  • In-app surveys, white-labeling and unlimited API extraction require Transform

• Nicereply — where it wins

  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export

  Where it doesn't

  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan

• AskNicely8.8/10 · Pricing on request

  A mature, integration-rich NPS platform for teams that need to act on feedback.

  Visit AskNicelyFull verdict →
• Nicereply8.1/10 · 14-day trial

  A support-focused tool for collecting and analyzing CSAT, CES, and NPS feedback.

  Visit NicereplyFull verdict →