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Head-to-head · Nps Software

SurveySparrow vs Nicereply

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score SurveySparrow #3 in Nps Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 1 of 4 features Visit SurveySparrow
Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

SurveySparrow leads on 1 check, Nicereply on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSurveySparrow · 8.6/10
  • Free planonly SurveySparrow
  • Free trialboth

SurveySparrow scores higher on our rubric for nps software: 8.6 against 8.1 out of 10; our editors rank them #3 and #7.

SurveySparrow offers free plan; Nicereply doesn't.

SurveySparrow is the better fit for teams wanting flexible omnichannel surveys. Nicereply is the better fit for help desks seeking NPS and CSAT surveys.

  • SurveySparrow fits best

    Teams wanting flexible omnichannel surveys

  • Nicereply fits best

    Help desks seeking NPS and CSAT surveys

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature SurveySparrow 8.6/10 Visit ↗ Nicereply 8.1/10 Visit ↗
At a glance
Editor score 8.6 8.1
Ranking #3 in Nps Software #7 in Nps Software
Best for Teams wanting flexible omnichannel surveys Help desks seeking NPS and CSAT surveys
Pricing model Free plan + paid Paid
Starting price — $59/mo
Free plan ✓ (best) —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Phone, Docs Email, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML GDPR
Integrations 6 integrations 19+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SurveySparrow 1/4 · Nicereply 1/4
In-app surveys Not checked yet Not checked yet
API access ✓ ✓
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 100 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
  • Combine NPS with other survey types, conditional logic, and response reporting
  • Connect workflows and APIs with integrations such as Salesforce and HubSpot
  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export
Cons
  • Free plan is limited to 3 active surveys and 10 questions per survey
  • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
  • Advanced branding, plugins, and custom limits are reserved for Enterprise
  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan
Our verdict

SurveySparrow is a cloud-based survey and experience-management platform for teams gathering customer, employee, product, or market feedback. It suits organizations that want NPS alongside conversational, classic, offline, or 360-feedback…

Read the review →

Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes…

Read the review →
  1. SurveySparrowNps Software 8.6Free plan · 14-day trial
  2. NicereplyNps Software 8.114-day trial

Strengths and trade-offs

  • SurveySparrow — where it wins

    • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
    • Combine NPS with other survey types, conditional logic, and response reporting
    • Connect workflows and APIs with integrations such as Salesforce and HubSpot

    Where it doesn't

    • Free plan is limited to 3 active surveys and 10 questions per survey
    • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
    • Advanced branding, plugins, and custom limits are reserved for Enterprise

  • Nicereply — where it wins

    • Collects CSAT, CES, and NPS through four survey channels
    • Offers help desk and CRM integrations plus API access
    • Includes response dashboards, trend charts, and CSV export

    Where it doesn't

    • No free plan; paid plans start at $59 per month with annual billing
    • Plan prices rise with monthly survey responses and user accounts
    • Survey responses are limited by plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update