Nicereply
Nicereply: A focused choice for CSAT, CES, NPS, and service-desk feedback workflows. Ranked #109 of 131 in Survey Software by our editors (3.0/10); pricing: 14-day trial; best for customer-service CSAT and NPS.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forCustomer-service CSAT and NPS
- Free planNo
- Paid from$59/mo
- Founded2010 · Bratislava, Slovakia
- Facts checked20 Sep 2026
Where it wins
- Supports CSAT, CES, NPS, eNPS, and eSAT surveys
- Multiple delivery modes, branding controls, and survey languages
- Service-desk integrations, analytics, reports, and API access
Where it doesn't
- No free plan; the free trial lasts 14 days
- Annual plans cap responses from 100 to 2,500 per month
- Focused on customer feedback rather than broader survey research
Our verdict on Nicereply
Nicereply is a customer experience feedback platform for teams measuring service and relationship signals. It covers CSAT, CES, NPS, eNPS, and eSAT surveys, with delivery through post-resolution emails, email signatures, website pop-ups, and survey links. Teams can customize questions, themes, colors, logos, languages, and thank-you pages, making it suitable for customer-service operations that need branded feedback collection across several touchpoints.
The published annual plans scale mainly by response volume and user access. Starter costs $59 per month for 100 responses and 3 users. Essential costs $119 per month for 250 responses and 10 users. Growth costs $239 per month for 1,000 responses and 25 users, while Business costs $359 per month for 2,500 responses and 50 users. Every listed plan includes unlimited active surveys and feedback analytics. A 14-day free trial is available, but there is no free plan, so teams should compare expected response volume with the monthly limits before choosing a tier.
Nicereply’s strongest fit is an established support or customer-success stack. Integrations include Zendesk, Front, Freshdesk, LiveAgent, Pipedrive, Kustomer, Help Scout, Aircall, and Zapier, while the survey and response API supports custom connections. Response feeds, filtering, trend charts, reports, leaderboards, notifications, and CSV export help teams review feedback after collection. Choose Nicereply when service metrics and help-desk workflows are the priority; teams seeking broader survey research capabilities, including verified branching, should consider a more general survey platform.
Your product? Our editors can test Nicereply in depth and publish a review, labelled as paid · from $149/mo →
Nicereply pricing
All 4 Nicereply plans and prices →
Nicereply fact sheet
| Free plan | No |
|---|---|
| Paid from | $59/mo |
| Responses included | 100 /mo |
| Questions per survey | Not verified |
| Logic branching | Not verified |
| Custom branding | Yes |
| Response analytics | Yes |
| API access | Yes |
| Respondent panel | Not verified |
| Free trial | 14 days · no card needed |
| Money-back guarantee | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 19+ integrations: Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Help Scout … See all → |
| Pricing | 14-day trial (source) |
| Website | nicereply.com |
| Facts checked | 20 Sep 2026 |
Nicereply integrations
Nicereply lists 19+ integrations on its own site — the 16 named here are the ones its pages call out.
- Zendesk
- Front
- LiveAgent
- Freshdesk
- Pipedrive
- Help Scout
- Zendesk Chat
- Dixa
- Aircall
- Kustomer
- Mailchimp
- Salesforce
- Daktela
- Outlook
- Gmail
- CloudTalk
See all Nicereply integrations →
Alternatives to Nicereply
- SurveyMonkeyA broad survey platform combining branching, analytics, branding, integrations, and audience access.9.4
- QualtricsAdvanced survey research for teams that need logic, analysis, panels, and API access.9.3
- Zoho SurveyA low-cost survey platform with logic, offline collection, reporting, and Zoho integrations.9.1
See all Nicereply alternatives →
Also Ranked In
Nicereply is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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