The Best Customer Satisfaction Software in 2026
We researched customer satisfaction software using vendors’ official websites, including pricing pages, plan tables, and product documentation. Rankings focus on the category’s core job, value for money, and verified features, so buyers can compare tools for collecting, analyzing, and acting on customer feedback.
Our top picks
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Top ranked
Qualtrics#1 of 269.3/10A broad research suite with free entry, advanced analysis, panels, and multichannel distribution.
Free plan · 30-day trial
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Runner-up
QuestionPro#2 of 269.1/10Flexible survey software with a free tier, branching logic, reporting, and audience tools.
Free plan · 10-day trial
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Top-ranked free plan
Survicate#9 of 268.1/10An accessible feedback tool with broad survey channels, logic, analytics, and a free tier.
Free plan · 10-day trial
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
The full ranking 26 tools, best first
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Best forTeams wanting established, flexible survey research
A broad research suite with free entry, advanced analysis, panels, and multichannel distribution.
Free plan · 30-day trial Our Qualtrics verdict → Visit QualtricsFor vendors Sponsor this spot · #1 · $149/mo →9.3/10★★★★★Visit Qualtrics -
Best forTeams building survey and research programs
Flexible survey software with a free tier, branching logic, reporting, and audience tools.
Free plan · 10-day trial Our QuestionPro verdict → Visit QuestionProFor vendors Sponsor this spot · #2 · $99/mo →9.1/10★★★★★Visit QuestionPro -
Best forEnterprises managing feedback across channels
Connects feedback analysis to alerts, cases and follow-up workflows for large organizations.
8.9/10★★★★☆Visit Medallia -
Best forLarge organizations consolidating feedback across channels
A broad CX platform for unifying feedback, analysis, workflows, and reputation management.
8.8/10★★★★☆Visit InMoment -
Best forMid-market and enterprise CX teams
Feedier combines feedback analysis, surveys, and impact-prioritized action plans for larger CX teams.
8.7/10★★★★☆Visit Feedier -
Best forTeams running multichannel NPS and CSAT programs
A mature multichannel feedback suite with deep workflows, analytics, and integrations.
8.6/10★★★★☆Visit AskNicely -
Best forB2B enterprises linking feedback to renewals
Links account-level feedback to revenue, renewals and follow-up workflows.
8.5/10★★★★☆Visit CustomerGauge -
Best forTeams needing flexible surveys and feedback case handling
Flexible survey delivery and feedback case handling, with custom-priced plans.
8.4/10★★★★☆Visit Zonka Feedback -
Best forTeams collecting feedback across multiple channels
An accessible feedback tool with broad survey channels, logic, analytics, and a free tier.
8.1/10★★★★☆Visit Survicate -
Best forProduct teams collecting in-app NPS and CSAT
Multichannel NPS and CSAT surveys with targeting, dashboards, and follow-up workflows.
- CRM integrations
8.0/10★★★★☆Visit Refiner -
Best forMultilingual teams needing managed CX survey options
Multilingual CX surveys with advanced logic, analysis, and managed-service options.
7.9/10★★★★☆Visit SurveySensum -
Best forTeams collecting multilingual feedback across many channels
A multichannel feedback platform for teams measuring customer experience across touchpoints.
7.9/10★★★★☆Visit Feedbackly -
Best forBudget-conscious teams starting NPS and CSAT tracking
A low-entry-cost way to track NPS and CSAT, with response-based paid tiers.
7.9/10★★★★☆Visit site -
Best forSupport teams measuring ticket-level satisfaction
A focused CSAT platform for ticket-level feedback, analysis, and workflow alerts.
- CRM integrations
- Reporting dashboards
7.8/10★★★★☆Visit Simplesat -
Best forSupport teams needing straightforward post-resolution
Straightforward CSAT, CES, and NPS collection with broad helpdesk and CRM integrations.
7.7/10★★★★☆Visit Nicereply -
Best forMid-market teams collecting web and app feedback
A feature-rich feedback platform for mid-market teams, with a €279/month entry price.
7.6/10★★★★☆Visit Mopinion -
Best forTeams needing survey research plus respondent panels
A broad survey research suite with panel sourcing, analytics, and flexible distribution.
7.5/10★★★★☆Visit Sogolytics -
Best forSmall teams testing product satisfaction surveys
A flexible survey toolkit with a free plan and a $199-per-month Growth tier.
7.4/10★★★★☆Visit SatisMeter -
Best forRecruiting and staffing firms benchmarking satisfaction
Industry-tailored NPS surveys and benchmarks for recruiting and staffing firms.
- Survey templates
- CRM integrations
- Reporting dashboards
7.3/10★★★★☆Visit ClearlyRated -
Best forTeams wanting flexible multichannel survey workflows
SightMill combines flexible survey channels with segmentation, reporting, and feedback routing.
- CRM integrations
7.2/10★★★★☆Visit SightMill -
Best forLarge organizations routing feedback to service teams
An enterprise voice-of-customer platform linking multichannel feedback to recovery workflows.
- Reporting dashboards
7.1/10★★★★☆Visit Rant & Rave -
Best forMulti-location operators wanting simple on-site ratings
A focused feedback tool for collecting and tracking satisfaction ratings across locations.
- Reporting dashboards
7.0/10★★★★☆Visit HappyOrNot -
Best forTeams seeking emoji-based quick feedback campaigns
Collect emoji-based feedback, monitor sentiment, and review campaign results in dashboards.
- Reporting dashboards
6.8/10★★★☆☆Visit Emojot -
Best forTeams prioritizing conversational survey experiences
A focused survey tool for teams that want adaptive, conversational feedback collection.
6.7/10★★★☆☆Visit Wizu -
Best forEmployers measuring candidate experience
A recruiting-focused feedback platform for measuring and improving candidate experience.
6.6/10★★★☆☆Visit Starred -
Best forProperty teams collecting resident satisfaction feedback
A focused feedback service for property teams monitoring resident satisfaction.
6.4/10★★★☆☆Visit SatisFacts
No tools match those filters.
Compare at a glance
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 1 | Qualtrics | Yes | $420/mo | 9.3 |
| 2 | QuestionPro | Yes | $99/user/mo | 9.1 |
| 3 | Medallia | 8.9 | ||
| 4 | InMoment | 8.8 | ||
| 5 | Feedier | 8.7 | ||
| 6 | AskNicely | No | 8.6 | |
| 7 | CustomerGauge | No | 8.5 | |
| 8 | Zonka Feedback | 8.4 | ||
| 9 | Survicate | Yes | 8.1 | |
| 10 | Refiner | Yes | 8.0 | |
| 11 | SurveySensum | No | 7.9 | |
| 12 | Feedbackly | No | €199/mo | 7.9 |
| 13 | Customer Thermometer | No | $9/mo | 7.9 |
| 14 | Simplesat | No | $109/mo | 7.8 |
| 15 | Nicereply | No | $59/mo | 7.7 |
| 16 | Mopinion | No | €279/mo | 7.6 |
| 17 | Sogolytics | Yes | $99/mo | 7.5 |
| 18 | SatisMeter | Yes | $199/mo | 7.4 |
| 19 | ClearlyRated | No | 7.3 | |
| 20 | SightMill | No | 7.2 | |
| 21 | Rant & Rave | No | 7.1 | |
| 22 | HappyOrNot | 7.0 | ||
| 23 | Emojot | 6.8 | ||
| 24 | Wizu | 6.7 | ||
| 25 | Starred | 6.6 | ||
| 26 | SatisFacts | 6.4 |
Head-to-head All 18 comparisons →
- Qualtrics vs Feedier
- Qualtrics vs AskNicely
- Qualtrics vs CustomerGauge
- Qualtrics vs Zonka Feedback
- QuestionPro vs Medallia
- QuestionPro vs InMoment
- QuestionPro vs Feedier
- QuestionPro vs AskNicely
- QuestionPro vs CustomerGauge
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How we rank customer satisfaction software
Every tool on this page was researched by iTechGuides Editors from its official website — pricing pages, plan tables and product documentation. We rank on how well each one does this category's core job, what the free or entry plan includes, and where it falls short. Where we have enough verified facts, the score out of 10 is a rubric — job fit, value and how much we could verify — shown with its breakdown on every tool's page; a tool we have not verified enough to score yet shows its rank without a number. Scores are re-checked when a product changes its plans. Read the full editorial policy, or submit a tool we missed.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update