Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Satisfaction Software

QuestionPro vs AskNicely

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score QuestionPro #2 in Customer Satisfaction Software 9.1/10 Free plan · 10-day trial Free planFree trial✓ 0 of 3 features Visit QuestionPro
AskNicely #6 in Customer Satisfaction Software 8.6/10 Pricing on request ✓ 0 of 3 features Visit AskNicely

QuestionPro leads on 1 check, AskNicely on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQuestionPro · 9.1/10
  • Free planonly QuestionPro
  • Free trialonly QuestionPro

QuestionPro scores higher on our rubric for customer satisfaction software: 9.1 against 8.6 out of 10; our editors rank them #2 and #6.

QuestionPro offers free plan; AskNicely doesn't.

QuestionPro is the better fit for teams building survey and research programs. AskNicely is the better fit for teams running multichannel NPS and CSAT programs.

  • QuestionPro fits best

    Teams building survey and research programs

  • AskNicely fits best

    Teams running multichannel NPS and CSAT programs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature QuestionPro 9.1/10 Visit ↗ AskNicely 8.6/10 Visit ↗
At a glance
Editor score 9.1 8.6
Ranking #2 in Customer Satisfaction Software #6 in Customer Satisfaction Software
Best for Teams building survey and research programs Teams running multichannel NPS and CSAT programs
Pricing model Free plan + paid Paid
Starting price $99/user/mo —
Free plan ✓ (best) —
Free trial 10 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web
Support Email, Live chat, Phone, Docs · 24/7 Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, GDPR, SSO/SAML, 2FA
Integrations 20 integrations 200+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features QuestionPro 0/3 · AskNicely 0/3
Survey templates Not checked yet Not checked yet
Reporting dashboards Not checked yet Not checked yet
CRM integrations Not checked yet Not checked yet
Specs
Survey channels Not checked yet Not checked yet
Feedback analysis Not checked yet Not checked yet
Responses per month 200 Not checked yet
Our review
Pros
  • Free Essentials plan includes 200 responses per survey and 30 question types
  • Branching, dashboards, branding, and offline mobile collection support varied surveys
  • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution
  • Collects NPS, CSAT, CES, and star ratings across five channels
  • Automates follow-ups, alerts, assignments, and response-based workflows
  • Connects with CRM, helpdesk, messaging, and dashboard tools
Cons
  • Essentials is limited to 200 responses per survey
  • Advanced and Team Edition prices are billed annually
  • Research Suite uses custom response pricing
  • Plan prices require a sales conversation
  • No free trial is offered
  • In-app and white-label surveys require the Transform plan
Our verdict

QuestionPro brings survey creation, distribution, analysis, and reporting into a cloud platform for customer and employee experience, academic work, market research, and general feedback. Its range of plans makes it relevant to teams…

Read the review →

AskNicely is a cloud-based customer experience platform for service businesses, especially multi-location organizations and frontline teams. It gathers NPS, CSAT, CES, and five-star feedback through email, SMS, web, mobile-app, and kiosk…

Read the review →
  1. QuestionProCustomer Satisfaction Software 9.1Free plan · 10-day trial
  2. AskNicelyCustomer Satisfaction Software 8.6Pricing on request

Strengths and trade-offs

  • QuestionPro — where it wins

    • Free Essentials plan includes 200 responses per survey and 30 question types
    • Branching, dashboards, branding, and offline mobile collection support varied surveys
    • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution

    Where it doesn't

    • Essentials is limited to 200 responses per survey
    • Advanced and Team Edition prices are billed annually
    • Research Suite uses custom response pricing

  • AskNicely — where it wins

    • Collects NPS, CSAT, CES, and star ratings across five channels
    • Automates follow-ups, alerts, assignments, and response-based workflows
    • Connects with CRM, helpdesk, messaging, and dashboard tools

    Where it doesn't

    • Plan prices require a sales conversation
    • No free trial is offered
    • In-app and white-label surveys require the Transform plan
  • QuestionPro9.1/10 · Free plan · 10-day trial

    Flexible survey software with a free tier, branching logic, reporting, and audience tools.

    Visit QuestionProFull verdict →
  • AskNicely8.6/10 · Pricing on request

    A mature multichannel feedback suite with deep workflows, analytics, and integrations.

    Visit AskNicelyFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update