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Head-to-head · Customer Satisfaction Software

QuestionPro vs Zonka Feedback

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score QuestionPro #2 in Customer Satisfaction Software 9.1/10 Free plan · 10-day trial Free planFree trial✓ 0 of 3 features Visit QuestionPro
Zonka Feedback #8 in Customer Satisfaction Software 8.4/10 Pricing on request · 14-day trial Free trial✓ 0 of 3 features Visit Zonka Feedback

QuestionPro leads on 0 checks, Zonka Feedback on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQuestionPro · 9.1/10
  • Free planonly QuestionPro
  • Free trialboth

QuestionPro scores higher on our rubric for customer satisfaction software: 9.1 against 8.4 out of 10; our editors rank them #2 and #8.

QuestionPro is the better fit for teams building survey and research programs. Zonka Feedback is the better fit for teams needing flexible surveys and feedback case handling.

  • QuestionPro fits best

    Teams building survey and research programs

  • Zonka Feedback fits best

    Teams needing flexible surveys and feedback case handling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature QuestionPro 9.1/10 Visit ↗ Zonka Feedback 8.4/10 Visit ↗
At a glance
Editor score 9.1 8.4
Ranking #2 in Customer Satisfaction Software #8 in Customer Satisfaction Software
Best for Teams building survey and research programs Teams needing flexible surveys and feedback case handling
Pricing model Free plan + paid Paid
Starting price $99/user/mo Pricing on request · 14-day trial
Free plan ✓ (best) Not checked yet
Free trial 10 days 14 days
Free trial length 10 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Docs · 24/7 Email, Phone, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS ISO 27001, GDPR, HIPAA
Integrations 20 integrations 20+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features QuestionPro 0/3 · Zonka Feedback 0/3
Survey templates Not checked yet Not checked yet
Reporting dashboards Not checked yet Not checked yet
CRM integrations Not checked yet Not checked yet
Specs
Survey channels Not checked yet Not checked yet
Feedback analysis Not checked yet Not checked yet
Responses per month 200 Not checked yet
Our review
Pros
  • Free Essentials plan includes 200 responses per survey and 30 question types
  • Branching, dashboards, branding, and offline mobile collection support varied surveys
  • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution
  • Build surveys with 30+ question types and branching logic
  • Collect feedback through messaging, web, QR, offline, and mobile SDKs
  • Combine AI analysis, dashboards, workflows, and case management
Cons
  • Essentials is limited to 200 responses per survey
  • Advanced and Team Edition prices are billed annually
  • Research Suite uses custom response pricing
  • Paid pricing is custom and based on feedback volume and requirements
  • Broad feature set may exceed the needs of teams seeking simple surveys
  • Trial lasts 14 days, limiting the evaluation window
Our verdict

QuestionPro brings survey creation, distribution, analysis, and reporting into a cloud platform for customer and employee experience, academic work, market research, and general feedback. Its range of plans makes it relevant to teams…

Read the review →

Zonka Feedback is a cloud-based survey and customer feedback platform for small businesses through enterprise teams. It supports NPS, CSAT, CES, product feedback, and customer experience surveys across digital and physical touchpoints.…

Read the review →
  1. QuestionProCustomer Satisfaction Software 9.1Free plan · 10-day trial
  2. Zonka FeedbackCustomer Satisfaction Software 8.4Pricing on request · 14-day trial

Strengths and trade-offs

  • QuestionPro — where it wins

    • Free Essentials plan includes 200 responses per survey and 30 question types
    • Branching, dashboards, branding, and offline mobile collection support varied surveys
    • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution

    Where it doesn't

    • Essentials is limited to 200 responses per survey
    • Advanced and Team Edition prices are billed annually
    • Research Suite uses custom response pricing

  • Zonka Feedback — where it wins

    • Build surveys with 30+ question types and branching logic
    • Collect feedback through messaging, web, QR, offline, and mobile SDKs
    • Combine AI analysis, dashboards, workflows, and case management

    Where it doesn't

    • Paid pricing is custom and based on feedback volume and requirements
    • Broad feature set may exceed the needs of teams seeking simple surveys
    • Trial lasts 14 days, limiting the evaluation window

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update