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Head-to-head · Customer Satisfaction Software

QuestionPro vs InMoment

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score QuestionPro #2 in Customer Satisfaction Software 9.1/10 Free plan · 10-day trial Free planFree trial✓ 0 of 3 features Visit QuestionPro
InMoment #4 in Customer Satisfaction Software 8.8/10 Pricing on request ✓ 0 of 3 features Visit InMoment

QuestionPro leads on 0 checks, InMoment on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQuestionPro · 9.1/10
  • Free planonly QuestionPro
  • Free trialonly QuestionPro

QuestionPro scores higher on our rubric for customer satisfaction software: 9.1 against 8.8 out of 10; our editors rank them #2 and #4.

QuestionPro is the better fit for teams building survey and research programs. InMoment is the better fit for large organizations consolidating feedback across channels.

  • QuestionPro fits best

    Teams building survey and research programs

  • InMoment fits best

    Large organizations consolidating feedback across channels

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature QuestionPro 9.1/10 Visit ↗ InMoment 8.8/10 Visit ↗
At a glance
Editor score 9.1 8.8
Ranking #2 in Customer Satisfaction Software #4 in Customer Satisfaction Software
Best for Teams building survey and research programs Large organizations consolidating feedback across channels
Pricing model Free plan + paid Paid
Starting price $99/user/mo Pricing on request
Free plan ✓ (best) Not checked yet
Free trial 10 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 20 integrations 7 integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features QuestionPro 0/3 · InMoment 0/3
Survey templates Not checked yet Not checked yet
Reporting dashboards Not checked yet Not checked yet
CRM integrations Not checked yet Not checked yet
Specs
Survey channels Not checked yet Not checked yet
Feedback analysis Not checked yet Not checked yet
Responses per month 200 Not checked yet
Our review
Pros
  • Free Essentials plan includes 200 responses per survey and 30 question types
  • Branching, dashboards, branding, and offline mobile collection support varied surveys
  • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution
  • Unifies surveys, calls, chats, reviews, ratings, and social feedback
  • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
  • Case management, dashboards, and integrations support closed-loop action
Cons
  • Essentials is limited to 200 responses per survey
  • Advanced and Team Edition prices are billed annually
  • Research Suite uses custom response pricing
  • Pricing is quote-based and requires contacting sales
  • Broad capabilities may exceed teams seeking only basic survey collection
  • The platform is aimed at mid-market and enterprise organizations
Our verdict

QuestionPro brings survey creation, distribution, analysis, and reporting into a cloud platform for customer and employee experience, academic work, market research, and general feedback. Its range of plans makes it relevant to teams…

Read the review →

InMoment’s XI Platform brings customer feedback collection, analysis, and action into one cloud and mobile offering. It is designed for customer experience, research, contact center, marketing, product, and insights teams, with fit for…

Read the review →
  1. QuestionProCustomer Satisfaction Software 9.1Free plan · 10-day trial
  2. InMomentCustomer Satisfaction Software 8.8Pricing on request

Strengths and trade-offs

  • QuestionPro — where it wins

    • Free Essentials plan includes 200 responses per survey and 30 question types
    • Branching, dashboards, branding, and offline mobile collection support varied surveys
    • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution

    Where it doesn't

    • Essentials is limited to 200 responses per survey
    • Advanced and Team Edition prices are billed annually
    • Research Suite uses custom response pricing

  • InMoment — where it wins

    • Unifies surveys, calls, chats, reviews, ratings, and social feedback
    • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
    • Case management, dashboards, and integrations support closed-loop action

    Where it doesn't

    • Pricing is quote-based and requires contacting sales
    • Broad capabilities may exceed teams seeking only basic survey collection
    • The platform is aimed at mid-market and enterprise organizations
  • QuestionPro9.1/10 · Free plan · 10-day trial

    Flexible survey software with a free tier, branching logic, reporting, and audience tools.

    Visit QuestionProFull verdict →
  • InMoment8.8/10 · Pricing on request

    A broad CX platform for unifying feedback, analysis, workflows, and reputation management.

    Visit InMomentFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update