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Head-to-head · Customer Satisfaction Software

InMoment vs AskNicely

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score InMoment #4 in Customer Satisfaction Software 8.8/10 Pricing on request ✓ 0 of 3 features Visit InMoment
AskNicely #6 in Customer Satisfaction Software 8.6/10 Pricing on request ✓ 0 of 3 features Visit AskNicely

InMoment leads on 0 checks, AskNicely on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreInMoment · 8.8/10

InMoment scores higher on our rubric for customer satisfaction software: 8.8 against 8.6 out of 10; our editors rank them #4 and #6.

InMoment is the better fit for large organizations consolidating feedback across channels. AskNicely is the better fit for teams running multichannel NPS and CSAT programs.

  • InMoment fits best

    Large organizations consolidating feedback across channels

  • AskNicely fits best

    Teams running multichannel NPS and CSAT programs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature InMoment 8.8/10 Visit ↗ AskNicely 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #4 in Customer Satisfaction Software #6 in Customer Satisfaction Software
Best for Large organizations consolidating feedback across channels Teams running multichannel NPS and CSAT programs
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web
Integrations 7 integrations 200+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features InMoment 0/3 · AskNicely 0/3
Survey templates Not checked yet Not checked yet
Reporting dashboards Not checked yet Not checked yet
CRM integrations Not checked yet Not checked yet
Specs
Survey channels Not checked yet Not checked yet
Feedback analysis Not checked yet Not checked yet
Responses per month Not checked yet Not checked yet
Our review
Pros
  • Unifies surveys, calls, chats, reviews, ratings, and social feedback
  • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
  • Case management, dashboards, and integrations support closed-loop action
  • Collects NPS, CSAT, CES, and star ratings across five channels
  • Automates follow-ups, alerts, assignments, and response-based workflows
  • Connects with CRM, helpdesk, messaging, and dashboard tools
Cons
  • Pricing is quote-based and requires contacting sales
  • Broad capabilities may exceed teams seeking only basic survey collection
  • The platform is aimed at mid-market and enterprise organizations
  • Plan prices require a sales conversation
  • No free trial is offered
  • In-app and white-label surveys require the Transform plan
Our verdict

InMoment’s XI Platform brings customer feedback collection, analysis, and action into one cloud and mobile offering. It is designed for customer experience, research, contact center, marketing, product, and insights teams, with fit for…

Read the review →

AskNicely is a cloud-based customer experience platform for service businesses, especially multi-location organizations and frontline teams. It gathers NPS, CSAT, CES, and five-star feedback through email, SMS, web, mobile-app, and kiosk…

Read the review →
  1. InMomentCustomer Satisfaction Software 8.8Pricing on request
  2. AskNicelyCustomer Satisfaction Software 8.6Pricing on request

Strengths and trade-offs

  • InMoment — where it wins

    • Unifies surveys, calls, chats, reviews, ratings, and social feedback
    • AI analyzes sentiment, intent, effort, emotion, and summarizes findings
    • Case management, dashboards, and integrations support closed-loop action

    Where it doesn't

    • Pricing is quote-based and requires contacting sales
    • Broad capabilities may exceed teams seeking only basic survey collection
    • The platform is aimed at mid-market and enterprise organizations

  • AskNicely — where it wins

    • Collects NPS, CSAT, CES, and star ratings across five channels
    • Automates follow-ups, alerts, assignments, and response-based workflows
    • Connects with CRM, helpdesk, messaging, and dashboard tools

    Where it doesn't

    • Plan prices require a sales conversation
    • No free trial is offered
    • In-app and white-label surveys require the Transform plan
  • InMoment8.8/10 · Pricing on request

    A broad CX platform for unifying feedback, analysis, workflows, and reputation management.

    Visit InMomentFull verdict →
  • AskNicely8.6/10 · Pricing on request

    A mature multichannel feedback suite with deep workflows, analytics, and integrations.

    Visit AskNicelyFull verdict →

More comparisons

All customer satisfaction software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update