QuestionPro vs Medallia

QuestionPro9.1Visit Medallia8.9Visit

Higher score QuestionPro #2 in Customer Satisfaction Software 9.1/10 Free plan · 10-day trial Free planFree trial✓ 0 of 3 features Visit QuestionPro

vs

Medallia #3 in Customer Satisfaction Software 8.9/10 Pricing on request ✓ 0 of 3 features Visit Medallia

• QuestionPro fits best

  Teams building survey and research programs

• Medallia fits best

  Enterprises managing feedback across channels

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Side by side

Feature	QuestionPro 9.1/10 Visit ↗	Medallia 8.9/10 Visit ↗
At a glance
Editor score	9.1	8.9
Ranking	#2 in Customer Satisfaction Software	#3 in Customer Satisfaction Software
Best for	Teams building survey and research programs	Enterprises managing feedback across channels
Pricing model	Free plan + paid	Paid
Starting price	$99/user/mo	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	10 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Docs · 24/7	Live chat, Phone, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	20 integrations	7 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Enterprise, Mid-market
Features QuestionPro 0/3 · Medallia 0/3
Survey templates	Not checked yet	Not checked yet
Reporting dashboards	Not checked yet	Not checked yet
CRM integrations	Not checked yet	Not checked yet
Specs
Survey channels	Not checked yet	Not checked yet
Feedback analysis	Not checked yet	Not checked yet
Responses per month	200	Not checked yet
Our review
Pros	Free Essentials plan includes 200 responses per survey and 30 question types Branching, dashboards, branding, and offline mobile collection support varied surveys CRM, analytics, collaboration, API, and audience-sourcing options extend distribution	Combines NPS and in-app feedback with text and sentiment analysis Turns feedback into alerts, cases and closed-loop workflows Offers APIs, business-system integrations and enterprise compliance
Cons	Essentials is limited to 200 responses per survey Advanced and Team Edition prices are billed annually Research Suite uses custom response pricing	Pricing requires contacting sales Its breadth may exceed the needs of teams seeking a narrow survey tool Setup and administration may require coordination across enterprise teams
Our verdict	QuestionPro brings survey creation, distribution, analysis, and reporting into a cloud platform for customer and employee experience, academic work, market research, and general feedback. Its range of plans makes it relevant to teams… Read the review →	Medallia Experience Cloud brings customer and employee feedback into an experience-management program, with support for other programs such as citizen and patient experience. It is aimed at mid-market and enterprise organizations… Read the review →

Strengths and trade-offs

• QuestionPro — where it wins

  • Free Essentials plan includes 200 responses per survey and 30 question types
  • Branching, dashboards, branding, and offline mobile collection support varied surveys
  • CRM, analytics, collaboration, API, and audience-sourcing options extend distribution

  Where it doesn't

  • Essentials is limited to 200 responses per survey
  • Advanced and Team Edition prices are billed annually
  • Research Suite uses custom response pricing

• Medallia — where it wins

  • Combines NPS and in-app feedback with text and sentiment analysis
  • Turns feedback into alerts, cases and closed-loop workflows
  • Offers APIs, business-system integrations and enterprise compliance

  Where it doesn't

  • Pricing requires contacting sales
  • Its breadth may exceed the needs of teams seeking a narrow survey tool
  • Setup and administration may require coordination across enterprise teams

• QuestionPro9.1/10 · Free plan · 10-day trial

  Flexible survey software with a free tier, branching logic, reporting, and audience tools.

  Visit QuestionProFull verdict →
• Medallia8.9/10 · Pricing on request

  Connects feedback analysis to alerts, cases and follow-up workflows for large organizations.

  Visit MedalliaFull verdict →