Simplesat
Simplesat: A focused CSAT platform for ticket-level feedback, analysis, and workflow alerts. Ranked #14 of 26 in Customer Satisfaction Software by our editors (7.8/10); pricing: 14-day trial; best for support teams measuring ticket-level satisfaction.
At a glance
- Editor score7.8 / 10
- Pricing14-day trial
- Best forSupport teams measuring ticket-level satisfaction
- Free planNo
- Paid from$109/mo
- Facts checked24 Sep 2026
Where it wins
- CSAT, NPS, and CES surveys fit email and ticket workflows
- Segmentation, trend drill-down, alerts, and AI feedback analysis
- 100 integrations spanning helpdesks, CRMs, chat, BI, and APIs
Where it doesn't
- Standard plans cap responses at 1,000 per month
- Starts at $109 per month when billed annually
- No free plan; the trial lasts 14 days
Our verdict on Simplesat
Simplesat is a cloud customer-feedback platform for support and service teams that need satisfaction measures connected to operational workflows. It supports CSAT, NPS, CES, and other surveys, with customizable scales, icons, choices, follow-up questions, conditional logic, multiple-choice fields, and comment boxes. Teams can send surveys directly by email or embed them in existing email and ticket workflows, then segment results by brand, region, tier, tag, or team. The product suits small, mid-market, and enterprise organizations measuring ticket-level experience.
Pricing is tiered by account users and monthly responses. Standard costs $119 per month with monthly billing or $109 per month with annual billing, and includes five account users, 1,000 monthly responses, unlimited surveys, and unlimited support agents. Pro is $249 monthly or $229 monthly with annual billing, raising the allowances to 15 account users and 3,000 monthly responses while adding multi-brand support and custom CSS. Elite is $499 monthly or $459 monthly annually, with 30 account users, 7,000 monthly responses, and custom email templates. Enterprise uses usage-based pricing and adds directory sync, enterprise SSO, and a dedicated customer success manager. A 14-day trial is available without a credit card.
Its ecosystem is a major fit factor: Simplesat lists 100 integrations, including Zendesk, Gladly, Gorgias, Intercom, Salesforce, HubSpot, Jira Service Management, Slack, Microsoft Teams, Power BI, Zapier, and an API. Feedback can be routed to Slack, Teams, or email, while dashboards support trend tracking and drill-down to individual tickets and feedback history. AI can generate survey questions and analyze feedback. Support is offered through chat, email, phone, and documentation, with SOC 2, GDPR, two-factor authentication, and SSO/SAML listed. Choose Simplesat when ticket-linked feedback and broad service-tool connectivity matter; teams needing a free option or substantially higher response allowances should compare alternatives.
Your product? Our editors can test Simplesat in depth and publish a review, labelled as paid · from $149/mo →
Simplesat pricing
All 4 Simplesat plans and prices →
Simplesat fact sheet
| Free plan | No |
|---|---|
| Paid from | $109/mo |
| Survey channels | Not verified |
| Survey templates | Not verified |
| Feedback analysis | Not verified |
| Responses per month | 1000 |
| Reporting dashboards | Yes |
| CRM integrations | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, 2FA, SSO/SAML |
| Support | Live chat, Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Zendesk, Gladly, Gorgias, Intercom, Salesforce, HubSpot … See all → |
| Pricing | 14-day trial (source) |
| Website | simplesat.io |
| Facts checked | 24 Sep 2026 |
Simplesat integrations
Simplesat lists 100+ integrations on its own site — the 12 named here are the ones its pages call out.
- Zendesk
- Gladly
- Gorgias
- Intercom
- Salesforce
- HubSpot
- Jira Service Management
- Slack
- Microsoft Teams
- Power BI
- Zapier
- API
See all Simplesat integrations →
Alternatives to Simplesat
- QualtricsA broad research suite with free entry, advanced analysis, panels, and multichannel distribution.9.3
- QuestionProFlexible survey software with a free tier, branching logic, reporting, and audience tools.9.1
- MedalliaConnects feedback analysis to alerts, cases and follow-up workflows for large organizations.8.9
See all Simplesat alternatives →
Also Ranked In
Simplesat is ranked in 2 of our directories.
Used Simplesat? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Simplesat for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Simplesat is listed in our Customer Satisfaction Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/simplesat/"><img src="https://www.itechguides.com/best/badge/simplesat.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update