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Simplesat review

#14 of 26 in Customer Satisfaction SoftwareNps Software

A focused CSAT platform for ticket-level feedback, analysis, and workflow alerts.

7.8/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Simplesat is a cloud customer-feedback platform for support and service teams that need satisfaction measures connected to operational workflows. It supports CSAT, NPS, CES, and other surveys, with customizable scales, icons, choices, follow-up questions, conditional logic, multiple-choice fields, and comment boxes. Teams can send surveys directly by email or embed them in existing email and ticket workflows, then segment results by brand, region, tier, tag, or team. The product suits small, mid-market, and enterprise organizations measuring ticket-level experience.

Pricing is tiered by account users and monthly responses. Standard costs $119 per month with monthly billing or $109 per month with annual billing, and includes five account users, 1,000 monthly responses, unlimited surveys, and unlimited support agents. Pro is $249 monthly or $229 monthly with annual billing, raising the allowances to 15 account users and 3,000 monthly responses while adding multi-brand support and custom CSS. Elite is $499 monthly or $459 monthly annually, with 30 account users, 7,000 monthly responses, and custom email templates. Enterprise uses usage-based pricing and adds directory sync, enterprise SSO, and a dedicated customer success manager. A 14-day trial is available without a credit card.

Its ecosystem is a major fit factor: Simplesat lists 100 integrations, including Zendesk, Gladly, Gorgias, Intercom, Salesforce, HubSpot, Jira Service Management, Slack, Microsoft Teams, Power BI, Zapier, and an API. Feedback can be routed to Slack, Teams, or email, while dashboards support trend tracking and drill-down to individual tickets and feedback history. AI can generate survey questions and analyze feedback. Support is offered through chat, email, phone, and documentation, with SOC 2, GDPR, two-factor authentication, and SSO/SAML listed. Choose Simplesat when ticket-linked feedback and broad service-tool connectivity matter; teams needing a free option or substantially higher response allowances should compare alternatives.

Simplesat pros and cons

  • Where it wins
    • CSAT, NPS, and CES surveys fit email and ticket workflows
    • Segmentation, trend drill-down, alerts, and AI feedback analysis
    • 100 integrations spanning helpdesks, CRMs, chat, BI, and APIs
  • Where it doesn't
    • Standard plans cap responses at 1,000 per month
    • Starts at $109 per month when billed annually
    • No free plan; the trial lasts 14 days

Simplesat fact sheet, pricing and score →

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