Feedbackly
Feedbackly: A multichannel feedback platform with strong KPI analytics and broad collection options. Ranked #25 of 29 in Voice of Customer Software by our editors (6.5/10); pricing: 14-day trial; best for multichannel survey programs with KPI analytics.
At a glance
- Editor score6.5 / 10
- Pricing14-day trial
- Best forMultichannel survey programs with KPI analytics
- Free planNo
- Paid from€199/mo
- Feedback sourcesEmail, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets
- Facts checked23 Sep 2026
Where it wins
- Collects feedback across SMS, email, QR codes, web, apps, and terminals
- Combines journey, root-cause, sentiment, and Emotional Value Index analytics
- Provides real-time dashboards, alerts, campaigns, APIs, and business integrations
Where it doesn't
- Single plans limit annual responses to 5,000 and users to one
- API integrations cost extra on the Pro plan
- Closed-loop workflows are not part of the current feature set
Our verdict on Feedbackly
Feedbackly is a customer experience platform for midsize and enterprise companies that need to collect and interpret feedback across digital and physical touchpoints. Surveys can reach customers through SMS, email, QR codes, web pop-ups, embedded surveys, terminals, in-app mobile channels, Slack, social media, iPads, and tablets. Its core value is breadth: teams can combine survey creation, question logic, multilingual surveys, metadata enrichment, automated campaigns, and feedback analysis in one system.
Pricing is structured around response volume and collaboration needs. The free plan provides an entry point, while a 14-day trial supports evaluation. The Single plan costs €249 per month when billed monthly or €199 per month when billed annually, with 5,000 responses per year, unlimited touchpoints, one user, survey analytics, real-time customer journey analytics, and automated notifications. Pro costs €499 monthly or €399 monthly when billed annually and increases capacity to 20,000 responses per year, adds unlimited users, shareable dynamic dashboard links, metadata analytics, and API integrations at additional cost. Custom adds unlimited responses, users, and touchpoints, plus custom integrations, advanced text analytics, and customizable dashboards.
Analytics are the main differentiator. Customer journey reporting provides real-time KPI updates, while root-cause analysis, open-text analysis, AI contextual sentiment and category analytics, and Emotional Value Index measurement support deeper interpretation. Shared dashboards and rule-based alerts help distribute findings, and integrations include Slack, Microsoft Teams, Salesforce, HubSpot, Pipedrive, and Mailchimp. REST and SOAP APIs extend the platform into other systems. Feedbackly suits organizations running multichannel programs with varied feedback sources and KPI reporting requirements. Teams primarily seeking closed-loop workflows, or a smaller survey tool focused on a narrow use case, should consider alternatives.
Your product? Our editors can test Feedbackly in depth and publish a review, labelled as paid · from $149/mo →
Feedbackly pricing
All 3 Feedbackly plans and prices →
Feedbackly fact sheet
| Free plan | No |
|---|---|
| Paid from | €199/mo |
| Feedback sources | Email, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets |
| Sentiment analysis | Yes |
| AI insight summaries | Not verified |
| Closed-loop workflows | Yes |
| Response limit | 5000 /mo |
| API access | No |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS |
| Compliance & security | GDPR |
| Support | Live chat, Email, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 500+ integrations: Salesforce, Slack, Microsoft Teams, HubSpot, Pipedrive, Mailchimp See all → |
| Pricing | 14-day trial (source) |
| Website | feedbackly.com |
| Facts checked | 23 Sep 2026 |
Feedbackly integrations
Feedbackly lists 500+ integrations on its own site — the 6 named here are the ones its pages call out.
- Salesforce
- Slack
- Microsoft Teams
- HubSpot
- Pipedrive
- Mailchimp
See all Feedbackly integrations →
Alternatives to Feedbackly
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all Feedbackly alternatives →
Also Ranked In
Feedbackly is ranked in 3 of our directories.
Used Feedbackly? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Feedbackly for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Feedbackly is listed in our Voice of Customer Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/feedbackly/"><img src="https://www.itechguides.com/best/badge/feedbackly.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update