CustomerGauge
CustomerGauge: Links account-level feedback to revenue, renewal data and follow-up workflows. Ranked #15 of 29 in Voice of Customer Software by our editors (7.7/10); pricing: Pricing on request; best for B2B teams tracking account-level NPS and CX.
At a glance
- Editor score7.7 / 10
- PricingPricing on request
- Best forB2B teams tracking account-level NPS and CX
- Free planNo
- Feedback sourcesSurveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app
- Founded2007 · Amsterdam, Netherlands
- Facts checked23 Sep 2026
Where it wins
- Combines feedback with account, revenue and renewal data.
- Supports behavior-triggered in-app surveys and AI-led interviews.
- Routes issues through closed-loop workflows and CRM integrations.
Where it doesn't
- Pricing is based on account base and activated modules.
- No free plan; pricing requires contacting sales.
- Its account-level focus may not suit smaller teams.
Our verdict on CustomerGauge
CustomerGauge is a cloud-based voice-of-customer platform for B2B organizations that want to understand customer experience at the account level. It collects NPS, CSAT and qualitative feedback through surveys, behavior-triggered in-app prompts and AI-led interviews. The platform brings that feedback together with account, revenue and renewal information, helping teams connect customer sentiment with account risk and follow-up work. Its focus is a closer fit for mid-market and enterprise CX programs than for small teams seeking a simple survey tool.
The central strength is the link between feedback and account context. Teams can review sentiment and feedback drivers alongside revenue and renewal data, use account-level dashboards, and receive real-time churn alerts. Closed-loop workflows and issue routing support follow-up after feedback arrives. CRM integrations include Salesforce and Microsoft Dynamics 365; other listed connections include Slack, Pendo, ServiceNow, Jira, Gainsight, MadCap Flare and Genesys. API access and webhooks extend its fit with connected business systems.
According to the vendor's pricing page, the CustomerGauge plan has unlimited surveys, users and integrations, with one flat platform fee based on account base and activated modules. There is no free plan, and pricing requires contacting sales. That structure may suit organizations buying a broader B2B customer experience program, but it can be a poor fit for smaller teams or buyers looking for a low-commitment starting option. CustomerGauge is worth considering when account-level NPS, revenue context and coordinated follow-up matter together; teams focused mainly on lightweight survey collection may prefer a narrower tool.
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CustomerGauge pricing
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CustomerGauge fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Feedback sources | Surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app |
| Sentiment analysis | Yes |
| AI insight summaries | Yes |
| Closed-loop workflows | Yes |
| Response limit | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 9 integrations: Salesforce, Microsoft Dynamics 365, Slack, Pendo, ServiceNow, Jira … |
| Pricing | Pricing on request (source) |
| Website | customergauge.com |
| Facts checked | 23 Sep 2026 |
CustomerGauge integrations
CustomerGauge lists 9 integrations on its own site.
- Salesforce
- Microsoft Dynamics 365
- Slack
- Pendo
- ServiceNow
- Jira
- Gainsight
- MadCap Flare
- Genesys
Alternatives to CustomerGauge
- QualtricsA deep survey and analysis platform with a useful free starting point and costly scale-up.9.2
- UserVoiceA broad feedback and product-planning system for teams connecting customer insight to roadmaps.9.0
- AlchemerA flexible survey platform with strong logic, branding, reporting, and API workflows.8.9
See all CustomerGauge alternatives →
Also Ranked In
CustomerGauge is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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