SurveySensum
SurveySensum: A multilingual CX survey platform with automation, analysis, and workflow integrations. Ranked #34 of 131 in Survey Software by our editors (5.8/10); pricing: Pricing on request; best for CX teams needing multilingual automated feedback programs.
At a glance
- Editor score5.8 / 10
- PricingPricing on request
- Best forCX teams needing multilingual automated feedback programs
- Free planNo
- Logic branchingYes
- Facts checked22 Sep 2026
Where it wins
- Supports NPS, CES, CSAT, and custom surveys with advanced logic
- Distributes surveys through email, WhatsApp, in-app, SMS, and CRM channels
- Offers 30+ languages, AI sentiment analysis, dashboards, and workflow automation
Where it doesn't
- Pricing requires contacting sales
- There is no free plan
- Advanced features are divided across separate paid tiers
Our verdict on SurveySensum
SurveySensum is a cloud-based survey and feedback platform for organizations measuring customer experience, employee experience, and market research. It supports NPS, CES, CSAT, and custom surveys, with distribution through email, WhatsApp, in-app messaging, SMS, and CRM channels. Its audience is growth-stage and larger organizations that need multilingual feedback collection, conditional survey journeys, response analysis, and connections to operational workflows.
The published plans are organized around different levels of service. Starter CX includes unlimited users, unlimited survey projects, omnichannel distribution, white-labeled surveys, selected integrations, and HIPAA, GDPR, SOC 2, and ISO 27001 compliance. Self-Driven CX adds a closed-loop feedback system, basic SensAI text and sentiment analysis, Salesforce and SFTP integrations, 24/7 live chat support, and implementation support through go-live. Managed CX for You adds unlimited responses, unlimited SensAI queries, a dedicated CX consultant, custom dashboards, enterprise-level single sign-on, and cloud hosting in the customer's native country. Monetary prices are handled through a contact-sales model, and there is no free plan.
SurveySensum fits teams that need more than a basic form builder. Display, jump, carry-forward, and looping logic support more structured survey programs, while dashboards, trends, cross-tabs, breakdown analysis, alerts, reminders, and automated workflows help connect feedback to follow-up. Integrations include HubSpot, Slack, Freshdesk, Salesforce, SFTP, Google Sheets, Intercom, Outlook, email, and Open API. Choose it when multilingual reach, branded surveys, AI-assisted analysis, and CX operations matter together. Organizations seeking transparent self-serve pricing or a free starting tier should consider a simpler alternative.
Your product? Our editors can test SurveySensum in depth and publish a review, labelled as paid · from $149/mo →
SurveySensum pricing
All 3 SurveySensum plans and prices →
SurveySensum fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Responses included | Not verified |
| Questions per survey | Not verified |
| Logic branching | Yes |
| Custom branding | Yes |
| Response analytics | Yes |
| API access | Yes |
| Respondent panel | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA |
| Support | Email, Live chat, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: HubSpot, Slack, Freshdesk, Salesforce, SFTP, Google Sheets … See all → |
| Pricing | Pricing on request (source) |
| Website | surveysensum.com |
| Facts checked | 22 Sep 2026 |
SurveySensum integrations
SurveySensum lists 10 integrations on its own site.
- HubSpot
- Slack
- Freshdesk
- Salesforce
- SFTP
- Google Sheets
- Intercom
- Outlook
- Open API
See all SurveySensum integrations →
Alternatives to SurveySensum
- SurveyMonkeyA broad survey platform combining branching, analytics, branding, integrations, and audience access.9.4
- QualtricsAdvanced survey research for teams that need logic, analysis, panels, and API access.9.3
- Zoho SurveyA low-cost survey platform with logic, offline collection, reporting, and Zoho integrations.9.1
See all SurveySensum alternatives →
Also Ranked In
SurveySensum is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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