SatisFacts

Paid#26 of 26 in Customer Satisfaction Software

SatisFacts: A focused feedback service for property teams monitoring resident satisfaction. Ranked #26 of 26 in Customer Satisfaction Software by our editors (6.4/10); pricing: Pricing on request; best for property teams collecting resident satisfaction feedback.

6.4/10★★★☆☆Editor score

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At a glance

• Editor score
  6.4 / 10
• Pricing
  Pricing on request
• Best for
  Property teams collecting resident satisfaction feedback
• Facts checked
  24 Sep 2026

• Where it wins

  • Collects customer satisfaction survey responses.
  • Supports resident feedback collection.
  • Includes satisfaction reporting.

• Where it doesn't

  • Pricing requires contacting sales.
  • The listed platform is web-based only.
  • Its stated focus is narrower than general customer satisfaction.

Our verdict on SatisFacts

For property teams looking to collect and monitor structured resident feedback, SatisFacts brings surveys and satisfaction reporting into a focused software service. Its stated capabilities also include customer satisfaction surveys, so it may suit organizations that want to gather feedback and review satisfaction results in a property or resident experience context. The product is positioned for mid-market and enterprise organizations, and is offered as a cloud service accessed on the web.

The clearest fit is its emphasis on resident experience: feedback collection and satisfaction reporting are both central to its described use. That focus can make SatisFacts relevant to teams evaluating how to capture structured feedback from residents, rather than seeking a broadly described customer experience suite. Buyers should assess whether the survey and reporting functions align with their resident feedback process and the channels their organization needs.

SatisFacts uses a contact-sales pricing model, so organizations need to speak with the vendor about commercial terms. The product details identify web access and cloud deployment, while the stated features remain centered on surveys, resident feedback and satisfaction reporting. Teams seeking a focused resident satisfaction tool may want to consider it; organizations that need a broad set of customer experience functions or a self-service purchasing path may prefer to compare alternatives.

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SatisFacts pricing

SatisFacts fact sheet

Alternatives to SatisFacts

• QualtricsA broad research suite with free entry, advanced analysis, panels, and multichannel distribution.9.3
• QuestionProFlexible survey software with a free tier, branching logic, reporting, and audience tools.9.1
• MedalliaConnects feedback analysis to alerts, cases and follow-up workflows for large organizations.8.9

See all SatisFacts alternatives →

Featured on iTechGuides

SatisFacts is listed in our Customer Satisfaction Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update