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Head-to-head · Nps Software

SurveySparrow vs Simplesat

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score SurveySparrow #3 in Nps Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 1 of 4 features Visit SurveySparrow
Simplesat #6 in Nps Software 8.3/10 14-day trial Free trial✓ 0 of 4 features Visit Simplesat

SurveySparrow leads on 1 check, Simplesat on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSurveySparrow · 8.6/10
  • Free planonly SurveySparrow
  • Free trialboth
  • Most featuresSurveySparrow · 1 of 4

SurveySparrow scores higher on our rubric for nps software: 8.6 against 8.3 out of 10; our editors rank them #3 and #6.

SurveySparrow offers free plan; Simplesat doesn't.

SurveySparrow is the better fit for teams wanting flexible omnichannel surveys. Simplesat is the better fit for support teams combining NPS with ticket feedback.

  • SurveySparrow fits best

    Teams wanting flexible omnichannel surveys

  • Simplesat fits best

    Support teams combining NPS with ticket feedback

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature SurveySparrow 8.6/10 Visit ↗ Simplesat 8.3/10 Visit ↗
At a glance
Editor score 8.6 8.3
Ranking #3 in Nps Software #6 in Nps Software
Best for Teams wanting flexible omnichannel surveys Support teams combining NPS with ticket feedback
Pricing model Free plan + paid Paid
Starting price — $109/mo
Free plan ✓ (best) —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Email, Live chat, Phone, Docs Live chat, Email, Phone, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML SOC 2, GDPR, 2FA, SSO/SAML
Integrations 6 integrations 100+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SurveySparrow 1/4 · Simplesat 0/4
In-app surveys Not checked yet Not checked yet
API access ✓ (best) Not checked yet
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 1000 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
  • Combine NPS with other survey types, conditional logic, and response reporting
  • Connect workflows and APIs with integrations such as Salesforce and HubSpot
  • Collect NPS, CSAT, and CES with conditional logic and custom questions
  • Drill from segmented trends to individual tickets and feedback history
  • Route feedback to Slack, Microsoft Teams, email, and connected tools
Cons
  • Free plan is limited to 3 active surveys and 10 questions per survey
  • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
  • Advanced branding, plugins, and custom limits are reserved for Enterprise
  • No free plan; the 14-day trial is the only no-cost option
  • Standard limits usage to 1,000 monthly responses and 5 account users
  • Multi-brand support and custom CSS start with the Pro plan
Our verdict

SurveySparrow is a cloud-based survey and experience-management platform for teams gathering customer, employee, product, or market feedback. It suits organizations that want NPS alongside conversational, classic, offline, or 360-feedback…

Read the review →

Simplesat collects NPS, CSAT, CES, and other customer feedback for support and service teams. Surveys can go out by direct email or be embedded in existing email and ticket workflows. Teams can customize rating scales and follow-up…

Read the review →
  1. SurveySparrowNps Software 8.6Free plan · 14-day trial
  2. SimplesatNps Software 8.314-day trial

Strengths and trade-offs

  • SurveySparrow — where it wins

    • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
    • Combine NPS with other survey types, conditional logic, and response reporting
    • Connect workflows and APIs with integrations such as Salesforce and HubSpot

    Where it doesn't

    • Free plan is limited to 3 active surveys and 10 questions per survey
    • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
    • Advanced branding, plugins, and custom limits are reserved for Enterprise

  • Simplesat — where it wins

    • Collect NPS, CSAT, and CES with conditional logic and custom questions
    • Drill from segmented trends to individual tickets and feedback history
    • Route feedback to Slack, Microsoft Teams, email, and connected tools

    Where it doesn't

    • No free plan; the 14-day trial is the only no-cost option
    • Standard limits usage to 1,000 monthly responses and 5 account users
    • Multi-brand support and custom CSS start with the Pro plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update