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Head-to-head · Nps Software

AskNicely vs Simplesat

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score AskNicely #1 in Nps Software 8.8/10 Pricing on request ✓ 1 of 4 features Visit AskNicely
Simplesat #6 in Nps Software 8.3/10 14-day trial Free trial✓ 0 of 4 features Visit Simplesat

AskNicely leads on 0 checks, Simplesat on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAskNicely · 8.8/10
  • Free trialonly Simplesat
  • Most featuresAskNicely · 1 of 4

AskNicely scores higher on our rubric for nps software: 8.8 against 8.3 out of 10; our editors rank them #1 and #6.

AskNicely is the better fit for enterprise NPS programs needing broad integrations. Simplesat is the better fit for support teams combining NPS with ticket feedback.

  • AskNicely fits best

    Enterprise NPS programs needing broad integrations

  • Simplesat fits best

    Support teams combining NPS with ticket feedback

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Side by side

Feature AskNicely 8.8/10 Visit ↗ Simplesat 8.3/10 Visit ↗
At a glance
Editor score 8.8 8.3
Ranking #1 in Nps Software #6 in Nps Software
Best for Enterprise NPS programs needing broad integrations Support teams combining NPS with ticket feedback
Pricing model Paid Paid
Starting price — $109/mo
Free plan — —
Free trial — 14 days
Deployment Cloud, Mobile Cloud
Platforms Web Web
Support Email, Live chat, Docs Live chat, Email, Phone, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, GDPR, 2FA, SSO/SAML
Integrations 200+ integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features AskNicely 1/4 · Simplesat 0/4
In-app surveys Not checked yet Not checked yet
API access ✓ (best) Not checked yet
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 1000 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • NPS, CSAT, CES and five-star surveys across five delivery channels
  • Branching, workflows, dashboards, benchmarking and AI recommendations
  • 200 integrations plus API access for CRM and helpdesk ecosystems
  • Collect NPS, CSAT, and CES with conditional logic and custom questions
  • Drill from segmented trends to individual tickets and feedback history
  • Route feedback to Slack, Microsoft Teams, email, and connected tools
Cons
  • Plan pricing requires a sales conversation and is not published
  • No free plan or free trial is offered
  • In-app surveys, white-labeling and unlimited API extraction require Transform
  • No free plan; the 14-day trial is the only no-cost option
  • Standard limits usage to 1,000 monthly responses and 5 account users
  • Multi-brand support and custom CSS start with the Pro plan
Our verdict

AskNicely is a cloud-based customer experience platform for service businesses, with a focus on multi-location organizations and frontline teams. It collects NPS, CSAT, CES and five-star feedback through email, SMS, web, mobile-app and…

Read the review →

Simplesat collects NPS, CSAT, CES, and other customer feedback for support and service teams. Surveys can go out by direct email or be embedded in existing email and ticket workflows. Teams can customize rating scales and follow-up…

Read the review →
  1. AskNicelyNps Software 8.8Pricing on request
  2. SimplesatNps Software 8.314-day trial

Strengths and trade-offs

  • AskNicely — where it wins

    • NPS, CSAT, CES and five-star surveys across five delivery channels
    • Branching, workflows, dashboards, benchmarking and AI recommendations
    • 200 integrations plus API access for CRM and helpdesk ecosystems

    Where it doesn't

    • Plan pricing requires a sales conversation and is not published
    • No free plan or free trial is offered
    • In-app surveys, white-labeling and unlimited API extraction require Transform

  • Simplesat — where it wins

    • Collect NPS, CSAT, and CES with conditional logic and custom questions
    • Drill from segmented trends to individual tickets and feedback history
    • Route feedback to Slack, Microsoft Teams, email, and connected tools

    Where it doesn't

    • No free plan; the 14-day trial is the only no-cost option
    • Standard limits usage to 1,000 monthly responses and 5 account users
    • Multi-brand support and custom CSS start with the Pro plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update