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Head-to-head · Nps Software

Refiner vs Simplesat

  • Updated Oct 2026
  • Both researched from official sources
  • 1 check side by side
Higher score Refiner #4 in Nps Software 8.5/10 Free plan · 30-day trial Free planFree trial✓ 0 of 4 features Visit Refiner
Simplesat #6 in Nps Software 8.3/10 14-day trial Free trial✓ 0 of 4 features Visit Simplesat

Refiner leads on 1 check, Simplesat on 0, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRefiner · 8.5/10
  • Free planonly Refiner
  • Free trialboth

Refiner scores higher on our rubric for nps software: 8.5 against 8.3 out of 10; our editors rank them #4 and #6.

Refiner offers free plan; Simplesat doesn't.

Refiner is the better fit for product teams needing in-app NPS and SDKs. Simplesat is the better fit for support teams combining NPS with ticket feedback.

  • Refiner fits best

    Product teams needing in-app NPS and SDKs

  • Simplesat fits best

    Support teams combining NPS with ticket feedback

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Refiner 8.5/10 Visit ↗ Simplesat 8.3/10 Visit ↗
At a glance
Editor score 8.5 8.3
Ranking #4 in Nps Software #6 in Nps Software
Best for Product teams needing in-app NPS and SDKs Support teams combining NPS with ticket feedback
Pricing model Free plan + paid Paid
Starting price — $109/mo
Free plan ✓ (best) —
Free trial 30 days 14 days
Free trial length 30 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Docs Live chat, Email, Phone, Docs
Compliance SOC 2, GDPR, HIPAA SOC 2, GDPR, 2FA, SSO/SAML
Integrations 20 integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Refiner 0/4 · Simplesat 0/4
In-app surveys Not checked yet Not checked yet
API access Not checked yet Not checked yet
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 1000 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Collect feedback through web, mobile, email, popups, and survey pages.
  • Segment users by traits, behavior, events, and previous responses.
  • Connect product and customer data with CRM, CDP, analytics, and API integrations.
  • Collect NPS, CSAT, and CES with conditional logic and custom questions
  • Drill from segmented trends to individual tickets and feedback history
  • Route feedback to Slack, Microsoft Teams, email, and connected tools
Cons
  • The Free plan is limited to 25 survey responses per month.
  • Advanced integrations, event tracking, API, and webhooks are in Growth.
  • The broad survey toolkit may be more than teams seeking NPS alone need.
  • No free plan; the 14-day trial is the only no-cost option
  • Standard limits usage to 1,000 monthly responses and 5 account users
  • Multi-brand support and custom CSS start with the Pro plan
Our verdict

Refiner is customer feedback software for SaaS and digital product teams that want to gather NPS and other product signals across web, mobile, and email. Its survey templates cover NPS, CSAT, CES, PMF, onboarding, churn, and product…

Read the review →

Simplesat collects NPS, CSAT, CES, and other customer feedback for support and service teams. Surveys can go out by direct email or be embedded in existing email and ticket workflows. Teams can customize rating scales and follow-up…

Read the review →
  1. RefinerNps Software 8.5Free plan · 30-day trial
  2. SimplesatNps Software 8.314-day trial

Strengths and trade-offs

  • Refiner — where it wins

    • Collect feedback through web, mobile, email, popups, and survey pages.
    • Segment users by traits, behavior, events, and previous responses.
    • Connect product and customer data with CRM, CDP, analytics, and API integrations.

    Where it doesn't

    • The Free plan is limited to 25 survey responses per month.
    • Advanced integrations, event tracking, API, and webhooks are in Growth.
    • The broad survey toolkit may be more than teams seeking NPS alone need.

  • Simplesat — where it wins

    • Collect NPS, CSAT, and CES with conditional logic and custom questions
    • Drill from segmented trends to individual tickets and feedback history
    • Route feedback to Slack, Microsoft Teams, email, and connected tools

    Where it doesn't

    • No free plan; the 14-day trial is the only no-cost option
    • Standard limits usage to 1,000 monthly responses and 5 account users
    • Multi-brand support and custom CSS start with the Pro plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update