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Head-to-head · Nps Software

Refiner vs Nicereply

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Refiner #4 in Nps Software 8.5/10 Free plan · 30-day trial Free planFree trial✓ 0 of 4 features Visit Refiner
Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

Refiner leads on 1 check, Nicereply on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreRefiner · 8.5/10
  • Free planonly Refiner
  • Free trialboth
  • Most featuresNicereply · 1 of 4

Refiner scores higher on our rubric for nps software: 8.5 against 8.1 out of 10; our editors rank them #4 and #7.

Refiner offers free plan; Nicereply doesn't.

Refiner is the better fit for product teams needing in-app NPS and SDKs. Nicereply is the better fit for help desks seeking NPS and CSAT surveys.

  • Refiner fits best

    Product teams needing in-app NPS and SDKs

  • Nicereply fits best

    Help desks seeking NPS and CSAT surveys

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Side by side

Feature Refiner 8.5/10 Visit ↗ Nicereply 8.1/10 Visit ↗
At a glance
Editor score 8.5 8.1
Ranking #4 in Nps Software #7 in Nps Software
Best for Product teams needing in-app NPS and SDKs Help desks seeking NPS and CSAT surveys
Pricing model Free plan + paid Paid
Starting price — $59/mo
Free plan ✓ (best) —
Free trial 30 days 14 days
Free trial length 30 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Docs Email, Docs
Compliance SOC 2, GDPR, HIPAA GDPR
Integrations 20 integrations 19+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Refiner 0/4 · Nicereply 1/4
In-app surveys Not checked yet Not checked yet
API access Not checked yet ✓ (best)
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 100 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Collect feedback through web, mobile, email, popups, and survey pages.
  • Segment users by traits, behavior, events, and previous responses.
  • Connect product and customer data with CRM, CDP, analytics, and API integrations.
  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export
Cons
  • The Free plan is limited to 25 survey responses per month.
  • Advanced integrations, event tracking, API, and webhooks are in Growth.
  • The broad survey toolkit may be more than teams seeking NPS alone need.
  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan
Our verdict

Refiner is customer feedback software for SaaS and digital product teams that want to gather NPS and other product signals across web, mobile, and email. Its survey templates cover NPS, CSAT, CES, PMF, onboarding, churn, and product…

Read the review →

Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes…

Read the review →
  1. RefinerNps Software 8.5Free plan · 30-day trial
  2. NicereplyNps Software 8.114-day trial

Strengths and trade-offs

  • Refiner — where it wins

    • Collect feedback through web, mobile, email, popups, and survey pages.
    • Segment users by traits, behavior, events, and previous responses.
    • Connect product and customer data with CRM, CDP, analytics, and API integrations.

    Where it doesn't

    • The Free plan is limited to 25 survey responses per month.
    • Advanced integrations, event tracking, API, and webhooks are in Growth.
    • The broad survey toolkit may be more than teams seeking NPS alone need.

  • Nicereply — where it wins

    • Collects CSAT, CES, and NPS through four survey channels
    • Offers help desk and CRM integrations plus API access
    • Includes response dashboards, trend charts, and CSV export

    Where it doesn't

    • No free plan; paid plans start at $59 per month with annual billing
    • Plan prices rise with monthly survey responses and user accounts
    • Survey responses are limited by plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update