Nicereply vs Zonka Feedback

Nicereply8.1Visit Zonka Feedback8.0Visit

Higher score Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

vs

Zonka Feedback #8 in Nps Software 8.0/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit Zonka Feedback

• Nicereply fits best

  Help desks seeking NPS and CSAT surveys

• Zonka Feedback fits best

  Teams needing comprehensive branded survey operations

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Side by side

Feature	Nicereply 8.1/10 Visit ↗	Zonka Feedback 8.0/10 Visit ↗
At a glance
Editor score	8.1	8.0
Ranking	#7 in Nps Software	#8 in Nps Software
Best for	Help desks seeking NPS and CSAT surveys	Teams needing comprehensive branded survey operations
Pricing model	Paid	Paid
Starting price	$59/mo	Pricing on request · 14-day trial
Free plan	—	Not checked yet
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Docs	Email, Phone, Docs
Compliance	GDPR	ISO 27001, GDPR, HIPAA
Integrations	19+ integrations	20+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Nicereply 1/4 · Zonka Feedback 1/4
In-app surveys	Not checked yet	Not checked yet
API access	✓	✓
Response segmentation	Not checked yet	Not checked yet
Automated follow-ups	Not checked yet	Not checked yet
Specs
Response limit	100 responses/mo	Not checked yet
Survey delivery	Not checked yet	Not checked yet
Our review
Pros	Collects CSAT, CES, and NPS through four survey channels Offers help desk and CRM integrations plus API access Includes response dashboards, trend charts, and CSV export	Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline Combines branching, 30+ question types, and custom branding Adds AI feedback analysis, dashboards, workflows, and APIs
Cons	No free plan; paid plans start at $59 per month with annual billing Plan prices rise with monthly survey responses and user accounts Survey responses are limited by plan	Custom pricing requires a sales conversation Value is harder to compare without a published paid amount Its breadth may be more than teams seeking a simple NPS survey need
Our verdict	Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes… Read the review →	Zonka Feedback is a cloud-based survey and customer feedback platform for organizations measuring NPS, CSAT, CES, product feedback, and customer experience. Its audience ranges from small businesses to enterprises that need branded surveys… Read the review →

Strengths and trade-offs

• Nicereply — where it wins

  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export

  Where it doesn't

  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan

• Zonka Feedback — where it wins

  • Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline
  • Combines branching, 30+ question types, and custom branding
  • Adds AI feedback analysis, dashboards, workflows, and APIs

  Where it doesn't

  • Custom pricing requires a sales conversation
  • Value is harder to compare without a published paid amount
  • Its breadth may be more than teams seeking a simple NPS survey need

• Nicereply8.1/10 · 14-day trial

  A support-focused tool for collecting and analyzing CSAT, CES, and NPS feedback.

  Visit NicereplyFull verdict →
• Zonka Feedback8.0/10 · Pricing on request · 14-day trial

  A broad survey toolkit for teams that need branded, multichannel feedback operations.

  Visit Zonka FeedbackFull verdict →