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Head-to-head · Nps Software

Simplesat vs Nicereply

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Simplesat #6 in Nps Software 8.3/10 14-day trial Free trial✓ 0 of 4 features Visit Simplesat
Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

Simplesat leads on 1 check, Nicereply on 1, and 2 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSimplesat · 8.3/10
  • Lowest starting priceNicereply · $59/mo
  • Free trialboth
  • Most featuresNicereply · 1 of 4

Simplesat scores higher on our rubric for nps software: 8.3 against 8.1 out of 10; our editors rank them #6 and #7.

Nicereply is cheaper to start at $59/mo against $109/mo. Simplesat leads on response limit: 1000 responses/mo versus 100 responses/mo.

Simplesat is the better fit for support teams combining NPS with ticket feedback. Nicereply is the better fit for help desks seeking NPS and CSAT surveys.

  • Simplesat fits best

    Support teams combining NPS with ticket feedback

  • Nicereply fits best

    Help desks seeking NPS and CSAT surveys

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Side by side

Feature Simplesat 8.3/10 Visit ↗ Nicereply 8.1/10 Visit ↗
At a glance
Editor score 8.3 8.1
Ranking #6 in Nps Software #7 in Nps Software
Best for Support teams combining NPS with ticket feedback Help desks seeking NPS and CSAT surveys
Pricing model Paid Paid
Starting price $109/mo $59/mo (best)
Free plan — —
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Live chat, Email, Phone, Docs Email, Docs
Compliance SOC 2, GDPR, 2FA, SSO/SAML GDPR
Integrations 100+ integrations 19+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Simplesat 0/4 · Nicereply 1/4
In-app surveys Not checked yet Not checked yet
API access Not checked yet ✓ (best)
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit 1000 responses/mo (best) 100 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Collect NPS, CSAT, and CES with conditional logic and custom questions
  • Drill from segmented trends to individual tickets and feedback history
  • Route feedback to Slack, Microsoft Teams, email, and connected tools
  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export
Cons
  • No free plan; the 14-day trial is the only no-cost option
  • Standard limits usage to 1,000 monthly responses and 5 account users
  • Multi-brand support and custom CSS start with the Pro plan
  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan
Our verdict

Simplesat collects NPS, CSAT, CES, and other customer feedback for support and service teams. Surveys can go out by direct email or be embedded in existing email and ticket workflows. Teams can customize rating scales and follow-up…

Read the review →

Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes…

Read the review →
  1. SimplesatNps Software 8.314-day trial
  2. NicereplyNps Software 8.114-day trial

Strengths and trade-offs

  • Simplesat — where it wins

    • Collect NPS, CSAT, and CES with conditional logic and custom questions
    • Drill from segmented trends to individual tickets and feedback history
    • Route feedback to Slack, Microsoft Teams, email, and connected tools

    Where it doesn't

    • No free plan; the 14-day trial is the only no-cost option
    • Standard limits usage to 1,000 monthly responses and 5 account users
    • Multi-brand support and custom CSS start with the Pro plan

  • Nicereply — where it wins

    • Collects CSAT, CES, and NPS through four survey channels
    • Offers help desk and CRM integrations plus API access
    • Includes response dashboards, trend charts, and CSV export

    Where it doesn't

    • No free plan; paid plans start at $59 per month with annual billing
    • Plan prices rise with monthly survey responses and user accounts
    • Survey responses are limited by plan

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update