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Head-to-head · Nps Software

Wootric vs Nicereply

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Wootric #2 in Nps Software 8.7/10 Pricing on request ✓ 0 of 4 features Visit Wootric
Nicereply #7 in Nps Software 8.1/10 14-day trial Free trial✓ 1 of 4 features Visit Nicereply

Wootric leads on 0 checks, Nicereply on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreWootric · 8.7/10
  • Free trialonly Nicereply
  • Most featuresNicereply · 1 of 4

Wootric scores higher on our rubric for nps software: 8.7 against 8.1 out of 10; our editors rank them #2 and #7.

Wootric is the better fit for mature teams running closed-loop NPS programs. Nicereply is the better fit for help desks seeking NPS and CSAT surveys.

  • Wootric fits best

    Mature teams running closed-loop NPS programs

  • Nicereply fits best

    Help desks seeking NPS and CSAT surveys

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Wootric 8.7/10 Visit ↗ Nicereply 8.1/10 Visit ↗
At a glance
Editor score 8.7 8.1
Ranking #2 in Nps Software #7 in Nps Software
Best for Mature teams running closed-loop NPS programs Help desks seeking NPS and CSAT surveys
Pricing model Paid Paid
Starting price — $59/mo
Free plan — —
Free trial — 14 days
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Tickets, Docs Email, Docs
Compliance GDPR, SSO/SAML GDPR
Integrations 100+ integrations 19+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Wootric 0/4 · Nicereply 1/4
In-app surveys Not checked yet Not checked yet
API access Not checked yet ✓ (best)
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet 100 responses/mo
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Collects NPS, CSAT, and CES through web, mobile, email, SMS, links, and QR codes
  • Combines respondent segmentation with score-based follow-up workflows
  • Connects feedback to CRM and support tools, with API access and data export
  • Collects CSAT, CES, and NPS through four survey channels
  • Offers help desk and CRM integrations plus API access
  • Includes response dashboards, trend charts, and CSV export
Cons
  • No permanent free plan is shown; pricing is contact-sales
  • Professional is limited to one journey point and five seats
  • SMS, advanced targeting, and sentiment analytics require higher-tier plans
  • No free plan; paid plans start at $59 per month with annual billing
  • Plan prices rise with monthly survey responses and user accounts
  • Survey responses are limited by plan
Our verdict

Wootric collects NPS, CSAT, and CES feedback at customer journey touchpoints, with survey delivery through web, mobile, email, SMS, links, QR codes, and Intercom Messenger. Its combination of segmentation, automated tagging, reporting, and…

Read the review →

Nicereply helps support and service teams collect customer feedback using CSAT, CES, and NPS surveys. Surveys can go out after a support resolution by email, appear in email signatures or website pop-ups, or be shared as links. That makes…

Read the review →
  1. WootricNps Software 8.7Pricing on request
  2. NicereplyNps Software 8.114-day trial

Strengths and trade-offs

  • Wootric — where it wins

    • Collects NPS, CSAT, and CES through web, mobile, email, SMS, links, and QR codes
    • Combines respondent segmentation with score-based follow-up workflows
    • Connects feedback to CRM and support tools, with API access and data export

    Where it doesn't

    • No permanent free plan is shown; pricing is contact-sales
    • Professional is limited to one journey point and five seats
    • SMS, advanced targeting, and sentiment analytics require higher-tier plans

  • Nicereply — where it wins

    • Collects CSAT, CES, and NPS through four survey channels
    • Offers help desk and CRM integrations plus API access
    • Includes response dashboards, trend charts, and CSV export

    Where it doesn't

    • No free plan; paid plans start at $59 per month with annual billing
    • Plan prices rise with monthly survey responses and user accounts
    • Survey responses are limited by plan
  • Wootric8.7/10 · Pricing on request

    A multichannel feedback platform for teams that need segmentation and closed-loop follow-up.

    Visit WootricFull verdict →
  • Nicereply8.1/10 · 14-day trial

    A support-focused tool for collecting and analyzing CSAT, CES, and NPS feedback.

    Visit NicereplyFull verdict →

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update