Wootric
Wootric: A multichannel NPS platform with strong segmentation and closed-loop workflows. Ranked #3 of 22 in Net Promoter Score Software by our editors (8.9/10); pricing: Pricing on request; best for enterprise CX teams needing closed-loop NPS.
At a glance
- Editor score8.9 / 10
- PricingPricing on request
- Best forEnterprise CX teams needing closed-loop NPS
- Free planNo
- NPS survey typesBoth
- Founded2014 · Salt Lake City, Utah, United States
- Facts checked20 Sep 2026
Where it wins
- Covers NPS, CSAT, and CES across web, mobile, email, SMS, and more
- Adds advanced segmentation, tagging, theme categorization, and sentiment analytics
- Connects with Salesforce, HubSpot, Zendesk, Intercom, and other business systems
Where it doesn't
- Pricing requires contacting sales, with no permanent free plan
- Professional limits surveys to one journey point
- Voice of the Customer features require the highest listed plan
Our verdict on Wootric
Wootric is a customer experience platform for collecting NPS, CSAT, and CES feedback at customer journey touchpoints. It is designed for customer success, product, support, marketing, and enterprise CX teams that need to gather feedback across web, mobile, email, SMS, links, QR codes, and Intercom Messenger. Its web, iOS, Android, and API availability supports teams that want surveys and feedback data across multiple customer-facing environments.
The plan structure maps to increasing journey coverage and analysis needs. Professional includes one journey point, NPS, CSAT, or CES surveys, five delivery methods, up to five seats, and self-service support. Growth adds three journey points, SMS surveys, advanced survey targeting, up to 10 seats, and premium support. Voice of the Customer includes Growth features plus CXInsight text and sentiment analytics, feedback import from any source, custom dashboards, and reporting. The published plans use contact-sales pricing, and Wootric does not present a permanent free plan.
Wootric’s main strength is the workflow around collected feedback rather than survey delivery alone. Custom respondent filters and segmentation, automated tagging, theme categorization, rolling NPS and response-count reporting, and score-based closed-loop workflows support structured follow-up. CRM and support-platform integrations include Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, ServiceNow, Gainsight, and Totango, while Mixpanel, Segment, Heap, Slack, and Zapier broaden its ecosystem fit. API access and data export add flexibility for connected reporting. Choose Wootric if your team needs multichannel feedback with segmentation and follow-up; consider another tool if you need transparent plan pricing or a permanent free tier.
Your product? Our editors can test Wootric in depth and publish a review, labelled as paid · from $149/mo →
Wootric pricing
All 3 Wootric plans and prices →
Wootric fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| NPS survey types | Both |
| Survey channels | Multichannel |
| Response limit | Not verified |
| Respondent segmentation | Advanced |
| Follow-up workflows | Yes |
| CRM integrations | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, SSO/SAML |
| Support | Email, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 100+ integrations: Salesforce, HubSpot, Zendesk, Freshdesk, Intercom, ServiceNow … See all → |
| Pricing | Pricing on request (source) |
| Website | wootric.com |
| Facts checked | 20 Sep 2026 |
Wootric integrations
Wootric lists 100+ integrations on its own site — the 13 named here are the ones its pages call out.
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Intercom
- ServiceNow
- Mixpanel
- Segment
- Gainsight
- Totango
- Heap
- Slack
- Zapier
See all Wootric integrations →
Alternatives to Wootric
- RefinerA flexible multichannel NPS platform with a useful free tier and deep integrations.9.4
- FormbricksA flexible open-source NPS platform with multichannel surveys and self-hosting.9.1
- SurvicateA broad survey platform with strong distribution, logic, analytics, and feedback integrations.8.8
See all Wootric alternatives →
Wootric vs the competition
- Wootric vs Refiner
- Wootric vs Formbricks
- Wootric vs Survicate
- Wootric vs nps.today
- Wootric vs Zonka Feedback
- Wootric vs SightMill
Compare Wootric with any tool side by side →
Also Ranked In
Wootric is ranked in 5 of our directories.
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Featured on iTechGuides
Wootric is listed in our Net Promoter Score Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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