Simplesat vs Zonka Feedback

Simplesat8.3Visit Zonka Feedback8.0Visit

Higher score Simplesat #6 in Nps Software 8.3/10 14-day trial Free trial✓ 0 of 4 features Visit Simplesat

vs

Zonka Feedback #8 in Nps Software 8.0/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit Zonka Feedback

• Simplesat fits best

  Support teams combining NPS with ticket feedback

• Zonka Feedback fits best

  Teams needing comprehensive branded survey operations

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Side by side

Feature	Simplesat 8.3/10 Visit ↗	Zonka Feedback 8.0/10 Visit ↗
At a glance
Editor score	8.3	8.0
Ranking	#6 in Nps Software	#8 in Nps Software
Best for	Support teams combining NPS with ticket feedback	Teams needing comprehensive branded survey operations
Pricing model	Paid	Paid
Starting price	$109/mo	Pricing on request · 14-day trial
Free plan	—	Not checked yet
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Live chat, Email, Phone, Docs	Email, Phone, Docs
Compliance	SOC 2, GDPR, 2FA, SSO/SAML	ISO 27001, GDPR, HIPAA
Integrations	100+ integrations	20+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Simplesat 0/4 · Zonka Feedback 1/4
In-app surveys	Not checked yet	Not checked yet
API access	Not checked yet	✓ (best)
Response segmentation	Not checked yet	Not checked yet
Automated follow-ups	Not checked yet	Not checked yet
Specs
Response limit	1000 responses/mo	Not checked yet
Survey delivery	Not checked yet	Not checked yet
Our review
Pros	Collect NPS, CSAT, and CES with conditional logic and custom questions Drill from segmented trends to individual tickets and feedback history Route feedback to Slack, Microsoft Teams, email, and connected tools	Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline Combines branching, 30+ question types, and custom branding Adds AI feedback analysis, dashboards, workflows, and APIs
Cons	No free plan; the 14-day trial is the only no-cost option Standard limits usage to 1,000 monthly responses and 5 account users Multi-brand support and custom CSS start with the Pro plan	Custom pricing requires a sales conversation Value is harder to compare without a published paid amount Its breadth may be more than teams seeking a simple NPS survey need
Our verdict	Simplesat collects NPS, CSAT, CES, and other customer feedback for support and service teams. Surveys can go out by direct email or be embedded in existing email and ticket workflows. Teams can customize rating scales and follow-up… Read the review →	Zonka Feedback is a cloud-based survey and customer feedback platform for organizations measuring NPS, CSAT, CES, product feedback, and customer experience. Its audience ranges from small businesses to enterprises that need branded surveys… Read the review →

Strengths and trade-offs

• Simplesat — where it wins

  • Collect NPS, CSAT, and CES with conditional logic and custom questions
  • Drill from segmented trends to individual tickets and feedback history
  • Route feedback to Slack, Microsoft Teams, email, and connected tools

  Where it doesn't

  • No free plan; the 14-day trial is the only no-cost option
  • Standard limits usage to 1,000 monthly responses and 5 account users
  • Multi-brand support and custom CSS start with the Pro plan

• Zonka Feedback — where it wins

  • Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline
  • Combines branching, 30+ question types, and custom branding
  • Adds AI feedback analysis, dashboards, workflows, and APIs

  Where it doesn't

  • Custom pricing requires a sales conversation
  • Value is harder to compare without a published paid amount
  • Its breadth may be more than teams seeking a simple NPS survey need

• Simplesat8.3/10 · 14-day trial

  Pair NPS with ticket feedback, routing, and trend analysis across support tools.

  Visit SimplesatFull verdict →
• Zonka Feedback8.0/10 · Pricing on request · 14-day trial

  A broad survey toolkit for teams that need branded, multichannel feedback operations.

  Visit Zonka FeedbackFull verdict →