Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Nps Software

SurveySparrow vs Zonka Feedback

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score SurveySparrow #3 in Nps Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 1 of 4 features Visit SurveySparrow
Zonka Feedback #8 in Nps Software 8.0/10 Pricing on request · 14-day trial Free trial✓ 1 of 4 features Visit Zonka Feedback

SurveySparrow leads on 0 checks, Zonka Feedback on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSurveySparrow · 8.6/10
  • Free planonly SurveySparrow
  • Free trialboth

SurveySparrow scores higher on our rubric for nps software: 8.6 against 8.0 out of 10; our editors rank them #3 and #8.

SurveySparrow is the better fit for teams wanting flexible omnichannel surveys. Zonka Feedback is the better fit for teams needing comprehensive branded survey operations.

  • SurveySparrow fits best

    Teams wanting flexible omnichannel surveys

  • Zonka Feedback fits best

    Teams needing comprehensive branded survey operations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature SurveySparrow 8.6/10 Visit ↗ Zonka Feedback 8.0/10 Visit ↗
At a glance
Editor score 8.6 8.0
Ranking #3 in Nps Software #8 in Nps Software
Best for Teams wanting flexible omnichannel surveys Teams needing comprehensive branded survey operations
Pricing model Free plan + paid Paid
Starting price — Pricing on request · 14-day trial
Free plan ✓ (best) Not checked yet
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Live chat, Phone, Docs Email, Phone, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML ISO 27001, GDPR, HIPAA
Integrations 6 integrations 20+ integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SurveySparrow 1/4 · Zonka Feedback 1/4
In-app surveys Not checked yet Not checked yet
API access ✓ ✓
Response segmentation Not checked yet Not checked yet
Automated follow-ups Not checked yet Not checked yet
Specs
Response limit Not checked yet Not checked yet
Survey delivery Not checked yet Not checked yet
Our review
Pros
  • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
  • Combine NPS with other survey types, conditional logic, and response reporting
  • Connect workflows and APIs with integrations such as Salesforce and HubSpot
  • Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline
  • Combines branching, 30+ question types, and custom branding
  • Adds AI feedback analysis, dashboards, workflows, and APIs
Cons
  • Free plan is limited to 3 active surveys and 10 questions per survey
  • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
  • Advanced branding, plugins, and custom limits are reserved for Enterprise
  • Custom pricing requires a sales conversation
  • Value is harder to compare without a published paid amount
  • Its breadth may be more than teams seeking a simple NPS survey need
Our verdict

SurveySparrow is a cloud-based survey and experience-management platform for teams gathering customer, employee, product, or market feedback. It suits organizations that want NPS alongside conversational, classic, offline, or 360-feedback…

Read the review →

Zonka Feedback is a cloud-based survey and customer feedback platform for organizations measuring NPS, CSAT, CES, product feedback, and customer experience. Its audience ranges from small businesses to enterprises that need branded surveys…

Read the review →
  1. SurveySparrowNps Software 8.6Free plan · 14-day trial
  2. Zonka FeedbackNps Software 8.0Pricing on request · 14-day trial

Strengths and trade-offs

  • SurveySparrow — where it wins

    • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
    • Combine NPS with other survey types, conditional logic, and response reporting
    • Connect workflows and APIs with integrations such as Salesforce and HubSpot

    Where it doesn't

    • Free plan is limited to 3 active surveys and 10 questions per survey
    • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
    • Advanced branding, plugins, and custom limits are reserved for Enterprise

  • Zonka Feedback — where it wins

    • Distributes surveys by email, SMS, WhatsApp, web, QR code, and offline
    • Combines branching, 30+ question types, and custom branding
    • Adds AI feedback analysis, dashboards, workflows, and APIs

    Where it doesn't

    • Custom pricing requires a sales conversation
    • Value is harder to compare without a published paid amount
    • Its breadth may be more than teams seeking a simple NPS survey need

More comparisons

All nps software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update