SurveySparrow vs Refiner

SurveySparrow8.6Visit Refiner8.5Visit

Higher score SurveySparrow #3 in Nps Software 8.6/10 Free plan · 14-day trial Free planFree trial✓ 1 of 4 features Visit SurveySparrow

vs

Refiner #4 in Nps Software 8.5/10 Free plan · 30-day trial Free planFree trial✓ 0 of 4 features Visit Refiner

• SurveySparrow fits best

  Teams wanting flexible omnichannel surveys

• Refiner fits best

  Product teams needing in-app NPS and SDKs

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Side by side

Feature	SurveySparrow 8.6/10 Visit ↗	Refiner 8.5/10 Visit ↗
At a glance
Editor score	8.6	8.5
Ranking	#3 in Nps Software	#4 in Nps Software
Best for	Teams wanting flexible omnichannel surveys	Product teams needing in-app NPS and SDKs
Pricing model	Free plan + paid	Free plan + paid
Starting price	—	—
Free plan	✓	✓
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days · no card needed
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Live chat, Phone, Docs	Email, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML	SOC 2, GDPR, HIPAA
Integrations	6 integrations	20 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features SurveySparrow 1/4 · Refiner 0/4
In-app surveys	Not checked yet	Not checked yet
API access	✓ (best)	Not checked yet
Response segmentation	Not checked yet	Not checked yet
Automated follow-ups	Not checked yet	Not checked yet
Specs
Response limit	Not checked yet	Not checked yet
Survey delivery	Not checked yet	Not checked yet
Our review
Pros	Distribute surveys by email, links, embeds, QR codes, and kiosk mode Combine NPS with other survey types, conditional logic, and response reporting Connect workflows and APIs with integrations such as Salesforce and HubSpot	Collect feedback through web, mobile, email, popups, and survey pages. Segment users by traits, behavior, events, and previous responses. Connect product and customer data with CRM, CDP, analytics, and API integrations.
Cons	Free plan is limited to 3 active surveys and 10 questions per survey Basic, Starter, and Business each include only 1, 1, and 3 users respectively Advanced branding, plugins, and custom limits are reserved for Enterprise	The Free plan is limited to 25 survey responses per month. Advanced integrations, event tracking, API, and webhooks are in Growth. The broad survey toolkit may be more than teams seeking NPS alone need.
Our verdict	SurveySparrow is a cloud-based survey and experience-management platform for teams gathering customer, employee, product, or market feedback. It suits organizations that want NPS alongside conversational, classic, offline, or 360-feedback… Read the review →	Refiner is customer feedback software for SaaS and digital product teams that want to gather NPS and other product signals across web, mobile, and email. Its survey templates cover NPS, CSAT, CES, PMF, onboarding, churn, and product… Read the review →

Strengths and trade-offs

• SurveySparrow — where it wins

  • Distribute surveys by email, links, embeds, QR codes, and kiosk mode
  • Combine NPS with other survey types, conditional logic, and response reporting
  • Connect workflows and APIs with integrations such as Salesforce and HubSpot

  Where it doesn't

  • Free plan is limited to 3 active surveys and 10 questions per survey
  • Basic, Starter, and Business each include only 1, 1, and 3 users respectively
  • Advanced branding, plugins, and custom limits are reserved for Enterprise

• Refiner — where it wins

  • Collect feedback through web, mobile, email, popups, and survey pages.
  • Segment users by traits, behavior, events, and previous responses.
  • Connect product and customer data with CRM, CDP, analytics, and API integrations.

  Where it doesn't

  • The Free plan is limited to 25 survey responses per month.
  • Advanced integrations, event tracking, API, and webhooks are in Growth.
  • The broad survey toolkit may be more than teams seeking NPS alone need.

• SurveySparrow8.6/10 · Free plan · 14-day trial

  Flexible NPS and survey tools with branching, reporting, and broad distribution options.

  Visit SurveySparrowFull verdict →
• Refiner8.5/10 · Free plan · 30-day trial

  Multichannel NPS and product feedback with native mobile SDKs and a free plan.

  Visit RefinerFull verdict →