Retently
Retently: A focused feedback platform with ecommerce integrations, AI analysis, and tiered survey limits. Ranked #14 of 59 in Customer Feedback Software by our editors (7.9/10); pricing: 14-day trial; best for ecommerce survey and sentiment teams.
At a glance
- Editor score7.9 / 10
- Pricing14-day trial
- Best forEcommerce survey and sentiment teams
- Free planNo
- Paid from$99/mo
- Founded2016 · Chisinau, Moldova, and Austin, Texas, United States
- Facts checked21 Sep 2026
Where it wins
- Supports NPS, CSAT, and CES across email, web, link, and in-app channels
- AI topic and sentiment analysis adds structure to qualitative feedback
- Connects with Shopify, BigCommerce, WooCommerce, CRMs, and support tools
Where it doesn't
- No free plan; paid access starts at $99 per month
- Ecommerce Basic limits usage to 2,500 surveys per month
- Enterprise features and Salesforce integration require contacting sales
Our verdict on Retently
Retently is a customer experience platform for ecommerce brands and B2B businesses that need structured feedback collection and analysis. Teams can run NPS, CSAT, and CES surveys through email, links, websites, and in-app placements. In-app surveys support web applications and customer portals, while feedback buttons and embedded surveys add website collection options. Its audience is a good fit for ecommerce, support, customer success, and product teams that want survey programs connected to operational workflows.
Pricing is organized around two published ecommerce tiers plus Enterprise. Ecommerce Basic costs $99 per month and includes 2,500 surveys per month, 10 campaigns, 3 seats, basic reporting, and ecommerce integrations. Ecommerce Pro costs $299 per month and raises the allowance to 20,000 surveys per month, with 10 seats, advanced reporting, trends, benchmarking, ecommerce integrations, and an API. Enterprise includes enterprise features and Salesforce integration, with pricing handled through sales. A 14-day free trial is available. The integration range covers Shopify, BigCommerce, WooCommerce, Slack, Microsoft Teams, Segment, Gorgias, Zendesk, Klaviyo, HubSpot, Intercom, Productboard, and Feature Upvote.
Retently’s strongest area is the connection between feedback collection and follow-up action. Reporting and analytics are paired with AI-powered topic and sentiment analysis, automated follow-ups, alerts, notifications, webhooks, CRM exports, and feature-request synchronization with product-management tools. This gives teams several ways to route feedback into support, product, and customer workflows. The trade-off is a paid entry point and a defined survey allowance on the lowest tier. Teams needing a free tool, a smaller-scale feedback program, or a different pricing structure should look elsewhere; ecommerce and B2B teams needing multi-channel surveys, sentiment analysis, and integrations have a more direct fit.
Your product? Our editors can test Retently in depth and publish a review, labelled as paid · from $149/mo →
Retently pricing
All 3 Retently plans and prices →
Retently fact sheet
| Free plan | No |
|---|---|
| Paid from | $99/mo |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Not verified |
| In-app feedback | Yes |
| Product roadmap | Not verified |
| Sentiment analysis | Yes |
| Feedback response limit | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 19 integrations: Shopify, BigCommerce, WooCommerce, Slack, Microsoft Teams, Segment … See all → |
| Pricing | 14-day trial (source) |
| Website | retently.com |
| Facts checked | 21 Sep 2026 |
Retently integrations
Retently lists 19 integrations on its own site.
- Shopify
- BigCommerce
- WooCommerce
- Slack
- Microsoft Teams
- Segment
- Gorgias
- Zendesk
- Salesforce
- HubSpot
- Pipedrive
- Intercom
- Klaviyo
- Yotpo
- Productboard
- ClickUp
- Trello
- Asana
- Zapier
See all Retently integrations →
Alternatives to Retently
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all Retently alternatives →
Also Ranked In
Retently is ranked in 4 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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