Retently review
A focused feedback platform with ecommerce integrations, AI analysis, and tiered survey limits.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Retently is a customer experience platform for ecommerce brands and B2B businesses that need structured feedback collection and analysis. Teams can run NPS, CSAT, and CES surveys through email, links, websites, and in-app placements. In-app surveys support web applications and customer portals, while feedback buttons and embedded surveys add website collection options. Its audience is a good fit for ecommerce, support, customer success, and product teams that want survey programs connected to operational workflows.
Pricing is organized around two published ecommerce tiers plus Enterprise. Ecommerce Basic costs $99 per month and includes 2,500 surveys per month, 10 campaigns, 3 seats, basic reporting, and ecommerce integrations. Ecommerce Pro costs $299 per month and raises the allowance to 20,000 surveys per month, with 10 seats, advanced reporting, trends, benchmarking, ecommerce integrations, and an API. Enterprise includes enterprise features and Salesforce integration, with pricing handled through sales. A 14-day free trial is available. The integration range covers Shopify, BigCommerce, WooCommerce, Slack, Microsoft Teams, Segment, Gorgias, Zendesk, Klaviyo, HubSpot, Intercom, Productboard, and Feature Upvote.
Retently’s strongest area is the connection between feedback collection and follow-up action. Reporting and analytics are paired with AI-powered topic and sentiment analysis, automated follow-ups, alerts, notifications, webhooks, CRM exports, and feature-request synchronization with product-management tools. This gives teams several ways to route feedback into support, product, and customer workflows. The trade-off is a paid entry point and a defined survey allowance on the lowest tier. Teams needing a free tool, a smaller-scale feedback program, or a different pricing structure should look elsewhere; ecommerce and B2B teams needing multi-channel surveys, sentiment analysis, and integrations have a more direct fit.
Retently pros and cons
- Where it wins
- Supports NPS, CSAT, and CES across email, web, link, and in-app channels
- AI topic and sentiment analysis adds structure to qualitative feedback
- Connects with Shopify, BigCommerce, WooCommerce, CRMs, and support tools
- Where it doesn't
- No free plan; paid access starts at $99 per month
- Ecommerce Basic limits usage to 2,500 surveys per month
- Enterprise features and Salesforce integration require contacting sales
Retently fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update