Listen360
Listen360: A focused NPS and reputation platform for service businesses operating across locations. Ranked #19 of 22 in Net Promoter Score Software by our editors (7.2/10); pricing: Pricing on request; best for service businesses needing NPS and reputation tools.
At a glance
- Editor score7.2 / 10
- PricingPricing on request
- Best forService businesses needing NPS and reputation tools
- NPS survey typesBoth
- Founded2008 · Denver, Colorado (EverCommerce corporate headquarters)
- Facts checked20 Sep 2026
Where it wins
- Combines NPS, satisfaction surveys, analytics, alerts, and follow-up workflows
- AI-powered insights and advanced segmentation help prioritize feedback
- Integrates with service, fitness, healthcare, and franchise platforms
Where it doesn't
- Pricing requires a sales conversation based on location or request volume
- Web platform coverage may not suit teams needing broader native access
- Integration coverage centers on selected industry and operational systems
Our verdict on Listen360
Listen360 is a customer experience management platform for enterprise multi-location brands, franchises, and private equity-backed businesses. It combines NPS and satisfaction measurement with survey feedback collection, reporting, AI-powered feedback insights, reputation management, and customer advocacy. Its design fits corporate teams that need network-wide visibility across locations, while service businesses can use it to connect customer feedback with operational follow-up.
Pricing is based on location or request volume and requires a sales conversation, so buyers should expect a needs-based evaluation rather than a published tier comparison. The platform is web-based and connects with selected CRM, POS, marketing, and operational systems. Its integration list includes ServiceMinder, ServiceTitan, Zenoti, Mindbody, ClubReady, Athenahealth, and other industry platforms, making ecosystem fit a central buying consideration for multi-location operators. Businesses already using one of these systems may have a clearer path to incorporating feedback into existing workflows.
The strongest functional case is the connection between measurement and action. Real-time notifications, feedback filtering, advanced segmentation, closed-loop issue resolution, and follow-up workflows support a process that moves beyond collecting scores. This makes Listen360 a good fit for organizations that need centralized oversight while allowing location-level teams to respond to customer concerns. It is less suitable for buyers seeking transparent self-service pricing, a broad range of native platforms, or a lightweight survey-only tool. Choose it when reputation, NPS, and operational follow-up need to work together across multiple locations.
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Listen360 pricing
Listen360 fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| NPS survey types | Both |
| Survey channels | Multichannel |
| Response limit | Not verified |
| Respondent segmentation | Advanced |
| Follow-up workflows | Yes |
| CRM integrations | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Tickets, Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 14 integrations: ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox … See all → |
| Pricing | Pricing on request (source) |
| Website | listen360.com |
| Facts checked | 20 Sep 2026 |
Listen360 integrations
Listen360 lists 14 integrations on its own site.
- ServiceMinder
- ServiceTitan
- Zingfit
- Zenoti
- iSalus
- Glofox
- Pike13
- Procare
- Athenahealth
- Daxko
- MarketSharp
- Mindbody
- ClubReady
- SalonBiz
See all Listen360 integrations →
Alternatives to Listen360
- RefinerA flexible multichannel NPS platform with a useful free tier and deep integrations.9.4
- FormbricksA flexible open-source NPS platform with multichannel surveys and self-hosting.9.1
- WootricA multichannel NPS platform with strong segmentation and closed-loop workflows.8.9
See all Listen360 alternatives →
Also Ranked In
Listen360 is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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