Refiner review
A flexible multichannel NPS platform with a useful free tier and deep integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Refiner is customer feedback software for SaaS and digital product teams that need to collect and analyze NPS, CSAT, CES, PMF, onboarding, churn, or product research surveys. It supports web, mobile, email, website popups, hosted survey pages, and shareable links, making it suitable for product, customer success, growth, and marketing teams. The free plan includes Essentials plan features and 25 survey responses per month, while a 30-day free trial is available.
The platform’s strongest area is delivery flexibility. Teams can deploy in-app web surveys through JavaScript, Google Tag Manager, or NPM, use native iOS, Android, React Native, and Flutter SDKs, or send surveys through email and hosted pages. User segmentation can use traits, behavior, events, and previous responses. NPS dashboards, timeline charts, trends, response filters, logic jumps, conditional follow-up questions, and calls to action support more targeted feedback programs than a basic single-channel survey tool.
Refiner also fits product stacks that need feedback data to move into other systems. Integrations include HubSpot, Salesforce, Braze, Customer.io, Iterable, Segment, RudderStack, Amplitude, Mixpanel, BigQuery, Fivetran, Slack, Microsoft Teams, Google Sheets, and Userlist. The Growth plan adds event tracking, AI translations, CDP integrations, CRM integrations, API access, and webhooks. Enterprise adds custom usage and data volumes, enterprise security and governance, priority technical support, and dedicated customer success. Refiner is a strong choice for teams that need flexible targeting and multichannel NPS workflows; teams with very small response needs can start on Free, while larger organizations should assess usage-based paid tiers and enterprise requirements.
Refiner pros and cons
- Where it wins
- Free plan includes 25 survey responses per month
- Native iOS, Android, React Native, and Flutter SDKs
- Advanced segmentation, follow-ups, AI tagging, and integrations
- Where it doesn't
- Free plan limits responses to 25 per month
- Paid pricing is based on monthly active users
- Enterprise features require custom contracts and procurement
Refiner fact sheet, pricing and score →
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