Refiner vs SightMill

Refiner9.4Visit SightMill8.3Visit

Higher score Refiner #1 in Net Promoter Score Software 9.4/10 Free plan · 30-day trial Free planFree trial✓ 2 of 2 features Visit Refiner

vs

SightMill #8 in Net Promoter Score Software 8.3/10 Pricing on request · 14-day trial Free trial✓ 2 of 2 features Visit SightMill

• Refiner fits best

  Product teams needing flexible in-app NPS

• SightMill fits best

  Teams wanting flexible NPS automation

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Side by side

Feature	Refiner 9.4/10 Visit ↗	SightMill 8.3/10 Visit ↗
At a glance
Editor score	9.4	8.3
Ranking	#1 in Net Promoter Score Software	#8 in Net Promoter Score Software
Best for	Product teams needing flexible in-app NPS	Teams wanting flexible NPS automation
Pricing model	Free plan + paid	Paid
Starting price	—	Pricing on request · 14-day trial
Free plan	✓ (best)	—
Free trial	30 days	14 days
Free trial length	30 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Docs	Email, Phone, Live chat, Docs · 24/7
Compliance	SOC 2, GDPR, HIPAA	GDPR
Integrations	20 integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Refiner 2/2 · SightMill 2/2
Follow-up workflows	✓	✓
CRM integrations	✓	✓
Specs
NPS survey types	Both	Not checked yet
Survey channels	Multichannel	Multichannel
Response limit	Not checked yet	Not checked yet
Respondent segmentation	Advanced	Advanced
Our review
Pros	Free plan includes 25 survey responses per month Native iOS, Android, React Native, and Flutter SDKs Advanced segmentation, follow-ups, AI tagging, and integrations	Supports NPS, CSAT, CES, eNPS, smiley, and star-rating surveys Analyzes feedback by segment, geography, theme, sentiment, and more Connects feedback workflows with Salesforce, Zendesk, Slack, and other tools
Cons	Free plan limits responses to 25 per month Paid pricing is based on monthly active users Enterprise features require custom contracts and procurement	No free plan is available Paid pricing requires contacting sales The broad feature set may exceed simple NPS survey needs
Our verdict	Refiner is customer feedback software for SaaS and digital product teams that need to collect and analyze NPS, CSAT, CES, PMF, onboarding, churn, or product research surveys. It supports web, mobile, email, website popups, hosted survey… Read the review →	SightMill is an online customer experience platform for gathering, analyzing, and acting on customer feedback. It is designed for startups, growth businesses, and larger organizations that need more than a single NPS survey format. Teams… Read the review →

Strengths and trade-offs

• Refiner — where it wins

  • Free plan includes 25 survey responses per month
  • Native iOS, Android, React Native, and Flutter SDKs
  • Advanced segmentation, follow-ups, AI tagging, and integrations

  Where it doesn't

  • Free plan limits responses to 25 per month
  • Paid pricing is based on monthly active users
  • Enterprise features require custom contracts and procurement

• SightMill — where it wins

  • Supports NPS, CSAT, CES, eNPS, smiley, and star-rating surveys
  • Analyzes feedback by segment, geography, theme, sentiment, and more
  • Connects feedback workflows with Salesforce, Zendesk, Slack, and other tools

  Where it doesn't

  • No free plan is available
  • Paid pricing requires contacting sales
  • The broad feature set may exceed simple NPS survey needs

• Refiner9.4/10 · Free plan · 30-day trial

  A flexible multichannel NPS platform with a useful free tier and deep integrations.

  Visit RefinerFull verdict →
• SightMill8.3/10 · Pricing on request · 14-day trial

  Flexible, multichannel NPS automation with advanced analysis and feedback routing.

  Visit SightMillFull verdict →