IntouchSurvey

At a glance

• Editor score
  8.0 / 10
• Pricing
  Pricing on request
• Best for
  Established organizations needing survey governance
• Founded
  1992 · Ottawa, Ontario, Canada
• Facts checked
  20 Sep 2026

• Where it wins

  • Multichannel NPS delivery across email, SMS, websites, links, and QR codes
  • Branching, dashboards, sentiment analysis, and location-based reporting
  • Automation, case management, SSO, MFA, APIs, webhooks, and connectors

• Where it doesn't

  • Pricing requires a demo or quote instead of published plan prices
  • Web-only access may not suit teams needing other platform options
  • Broad enterprise workflow may exceed the needs of simple NPS surveys

Our verdict on IntouchSurvey

IntouchSurvey is a customer feedback survey platform from Intouch Insight for multi-location businesses and enterprises. It supports NPS, CSAT, CES, post-transaction, and general feedback surveys, with distribution through email, SMS, websites, links, and QR codes. A drag-and-drop editor, templates, skip logic, and branching support survey creation across varied customer journeys. Custom dashboards, reports, sentiment analysis, and location-based reporting help organizations examine feedback across sites and segments.

Pricing is handled through a demo or quote rather than a published plan structure. That model fits organizations evaluating survey governance, workflow requirements, and connectivity alongside cost. The product covers more than survey collection: rules automation and triggered workflows can route follow-up activity, while case management supports action after feedback is received. These capabilities make IntouchSurvey a stronger fit for teams that need structured follow-up rather than a standalone NPS question.

Its ecosystem includes CRM connectivity, an API, webhooks, connectors, cloud options, and SFTP, giving teams several ways to move survey data between systems. Single sign-on and multifactor authentication support controlled access for established organizations. Choose IntouchSurvey when multichannel delivery, advanced segmentation, location reporting, automation, and survey governance are central requirements. Organizations seeking a lightweight, self-serve NPS tool with transparent plan pricing or access beyond the web may prefer a narrower alternative.

Your product? Our editors can test IntouchSurvey in depth and publish a review, labelled as paid · from $149/mo →

IntouchSurvey pricing

IntouchSurvey fact sheet

IntouchSurvey integrations

IntouchSurvey lists 6 integrations on its own site.

• CRM
• API
• webhooks
• connectors
• cloud
• SFTP

Alternatives to IntouchSurvey

• RefinerA flexible multichannel NPS platform with a useful free tier and deep integrations.9.4
• FormbricksA flexible open-source NPS platform with multichannel surveys and self-hosting.9.1
• WootricA multichannel NPS platform with strong segmentation and closed-loop workflows.8.9

See all IntouchSurvey alternatives →

Featured on iTechGuides

IntouchSurvey is listed in our Net Promoter Score Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update