IntouchSurvey review
A broad, governed NPS platform for multi-location businesses and enterprises.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
IntouchSurvey is a customer feedback survey platform from Intouch Insight for multi-location businesses and enterprises. It supports NPS, CSAT, CES, post-transaction, and general feedback surveys, with distribution through email, SMS, websites, links, and QR codes. A drag-and-drop editor, templates, skip logic, and branching support survey creation across varied customer journeys. Custom dashboards, reports, sentiment analysis, and location-based reporting help organizations examine feedback across sites and segments.
Pricing is handled through a demo or quote rather than a published plan structure. That model fits organizations evaluating survey governance, workflow requirements, and connectivity alongside cost. The product covers more than survey collection: rules automation and triggered workflows can route follow-up activity, while case management supports action after feedback is received. These capabilities make IntouchSurvey a stronger fit for teams that need structured follow-up rather than a standalone NPS question.
Its ecosystem includes CRM connectivity, an API, webhooks, connectors, cloud options, and SFTP, giving teams several ways to move survey data between systems. Single sign-on and multifactor authentication support controlled access for established organizations. Choose IntouchSurvey when multichannel delivery, advanced segmentation, location reporting, automation, and survey governance are central requirements. Organizations seeking a lightweight, self-serve NPS tool with transparent plan pricing or access beyond the web may prefer a narrower alternative.
IntouchSurvey pros and cons
- Where it wins
- Multichannel NPS delivery across email, SMS, websites, links, and QR codes
- Branching, dashboards, sentiment analysis, and location-based reporting
- Automation, case management, SSO, MFA, APIs, webhooks, and connectors
- Where it doesn't
- Pricing requires a demo or quote instead of published plan prices
- Web-only access may not suit teams needing other platform options
- Broad enterprise workflow may exceed the needs of simple NPS surveys
IntouchSurvey fact sheet, pricing and score →
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