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NPS Prism

Paid#21 of 22 in Net Promoter Score Software

NPS Prism: A focused NPS benchmarking platform for teams comparing loyalty with industry peers. Ranked #21 of 22 in Net Promoter Score Software by our editors (7.0/10); pricing: Pricing on request; best for benchmarking NPS against competitors.

7.0/10Editor score

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NPS Prism7.0 Visit NPS Prism

At a glance

Editor score
7.0 / 10
Pricing
Pricing on request
Best for
Benchmarking NPS against competitors
Free plan
No
NPS survey types
Relational
Facts checked
20 Sep 2026

Where it wins
- Benchmarks relationship, product, channel, and journey NPS
- Combines NPS with industry-specific operational KPIs
- Adds Bain expert insights, client support, and generative AI
Where it doesn't
- Pricing requires contacting sales
- Designed for web use rather than multiple listed platforms
- Primarily uses third-party panels, not survey distribution

Our verdict on NPS Prism

NPS Prism is Bain & Company’s SaaS platform for customer-experience benchmarking. It is built for business leaders, CX teams, channel owners, and line-of-business teams that need to compare relationship, product, channel, and journey NPS against competitors. The platform is aimed at organizations in covered industries seeking external benchmarks and detailed views of the customer journeys and moments of truth that affect loyalty.

Its main strength is the depth of its benchmarking and analysis. Users can filter and customize dashboards, track NPS alongside industry-specific operational KPIs, analyze customer journeys, and download data for reporting or ad hoc analysis. The published plan includes current and 18 months of historical industry data, dashboards updated every 90 days, and refreshed survey data delivered quarterly or semi-annually. Bain CX expert insights, a client manager, quarterly insights discussions, and user training add an interpretation layer for teams that need help turning benchmark data into decisions.

NPS Prism follows a focused model rather than serving as a conventional survey-distribution tool. Its One Simple Plan includes 15 software-platform licenses and access through the web, while pricing is handled through contact with sales. That structure may suit organizations prioritizing industry comparison, journey analysis, and supported interpretation over a broad survey toolkit or a range of self-serve tiers. Teams seeking relational NPS benchmarking with advanced segmentation and generative AI should consider it; organizations needing a general-purpose survey-distribution platform or a wider listed platform footprint should look elsewhere.

Your product? Our editors can test NPS Prism in depth and publish a review, labelled as paid · from $149/mo →

NPS Prism pricing

Plans Pricing on requestPaid No free plan — trial or paid only. Prices checked 20 Sep 2026.

See plans on npsprism.com

All 1 NPS Prism plans and prices →

NPS Prism fact sheet

Free plan	No
Paid from	Not verified
NPS survey types	Relational
Survey channels	Not verified
Response limit	Not verified
Respondent segmentation	Advanced
Follow-up workflows	Not verified
CRM integrations	Not verified
Deployment	Cloud
Platforms	Web
Support	Email
Built for	Mid-market, Enterprise (editorial estimate)
Pricing	Pricing on request (source)
Website	npsprism.com
Facts checked	20 Sep 2026

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Featured on iTechGuides

NPS Prism is listed in our Net Promoter Score Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update