Userpace
Userpace: A focused in-app NPS tool with feedback management and a $55 monthly entry plan. Ranked #20 of 22 in Net Promoter Score Software by our editors (7.1/10); pricing: 30-day trial; best for startups wanting a simple in-app NPS widget.
At a glance
- Editor score7.1 / 10
- Pricing30-day trial
- Best forStartups wanting a simple in-app NPS widget
- Free planNo
- Paid from$55/mo
- Facts checked20 Sep 2026
Where it wins
- Embedded JavaScript widget collects NPS ratings inside web applications
- Tracks NPS trends alongside feedback management and customer conversations
- Supports roadmap prioritization, in-app messages, and email notifications
Where it doesn't
- No free subscription is available
- Startup includes 300 NPS responses per month
- Delivery centers on an embedded in-app widget
Our verdict on Userpace
Userpace is a customer feedback and Net Promoter Score management platform for businesses and product teams. It collects NPS ratings and other feedback through an embedded JavaScript widget, then brings together trend tracking, customer conversations, notifications, and product roadmap prioritization. Its delivery is centered on web applications, with web and API access, making it a fit for startups that want to collect feedback within their product rather than rely on a standalone survey destination.
Pricing is structured around tracked users and NPS response allowances. The Startup plan costs $55 per month and includes feedback management, NPS surveys, 150 tracked users, and 300 NPS responses. Growth costs $239 per month and raises those allowances to 1,000 tracked users and 2,000 NPS responses. Business costs $599 per month and includes 10,000 tracked users and 20,000 NPS responses. There is no free subscription, while a 30-day trial is available. Eligible startups and documented NGOs may receive discounts.
The product's strongest angle is the connection between NPS collection and follow-up work. Teams can manage customer feedback, hold one-to-one conversations, track changes in NPS, prioritize roadmap items, and communicate product updates through in-app messages and email notifications. The widget API adds a route for product teams that need programmatic access to the embedded experience. Userpace suits startups and product teams that want a focused in-app feedback workflow with clear monthly tiers. Teams seeking broader delivery channels or a free ongoing plan should consider alternatives designed around those needs.
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Userpace pricing
All 3 Userpace plans and prices →
Userpace fact sheet
| Free plan | No |
|---|---|
| Paid from | $55/mo |
| NPS survey types | Not verified |
| Survey channels | In_app |
| Response limit | 300 responses/mo |
| Respondent segmentation | Not verified |
| Follow-up workflows | Not verified |
| CRM integrations | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | |
| Built for | Small business, Mid-market (editorial estimate) |
| Pricing | 30-day trial (source) |
| Website | userpace.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Userpace
- RefinerA flexible multichannel NPS platform with a useful free tier and deep integrations.9.4
- FormbricksA flexible open-source NPS platform with multichannel surveys and self-hosting.9.1
- WootricA multichannel NPS platform with strong segmentation and closed-loop workflows.8.9
See all Userpace alternatives →
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Featured on iTechGuides
Userpace is listed in our Net Promoter Score Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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