Userpace review
A focused in-app NPS tool with feedback management and a $55 monthly entry plan.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Userpace is a customer feedback and Net Promoter Score management platform for businesses and product teams. It collects NPS ratings and other feedback through an embedded JavaScript widget, then brings together trend tracking, customer conversations, notifications, and product roadmap prioritization. Its delivery is centered on web applications, with web and API access, making it a fit for startups that want to collect feedback within their product rather than rely on a standalone survey destination.
Pricing is structured around tracked users and NPS response allowances. The Startup plan costs $55 per month and includes feedback management, NPS surveys, 150 tracked users, and 300 NPS responses. Growth costs $239 per month and raises those allowances to 1,000 tracked users and 2,000 NPS responses. Business costs $599 per month and includes 10,000 tracked users and 20,000 NPS responses. There is no free subscription, while a 30-day trial is available. Eligible startups and documented NGOs may receive discounts.
The product's strongest angle is the connection between NPS collection and follow-up work. Teams can manage customer feedback, hold one-to-one conversations, track changes in NPS, prioritize roadmap items, and communicate product updates through in-app messages and email notifications. The widget API adds a route for product teams that need programmatic access to the embedded experience. Userpace suits startups and product teams that want a focused in-app feedback workflow with clear monthly tiers. Teams seeking broader delivery channels or a free ongoing plan should consider alternatives designed around those needs.
Userpace pros and cons
- Where it wins
- Embedded JavaScript widget collects NPS ratings inside web applications
- Tracks NPS trends alongside feedback management and customer conversations
- Supports roadmap prioritization, in-app messages, and email notifications
- Where it doesn't
- No free subscription is available
- Startup includes 300 NPS responses per month
- Delivery centers on an embedded in-app widget
Userpace fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update