Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Customer Feedback Software

Zonka Feedback vs Featurebase

  • Updated Nov 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Zonka Feedback #3 in Customer Feedback Software 9.0/10 Pricing on request · 14-day trial Free trial✓ 0 of 6 features Visit Zonka Feedback
Featurebase #7 in Customer Feedback Software 8.6/10 Free plan Free plan✓ 5 of 6 features Visit Featurebase

Zonka Feedback leads on 0 checks, Featurebase on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZonka Feedback · 9.0/10
  • Free planonly Featurebase
  • Free trialonly Zonka Feedback
  • Most featuresFeaturebase · 5 of 6

Zonka Feedback scores higher on our rubric for customer feedback software: 9.0 against 8.6 out of 10; our editors rank them #3 and #7.

Zonka Feedback is the better fit for complex survey-driven feedback programs. Featurebase is the better fit for all-in-one feedback and support teams.

  • Zonka Feedback fits best

    Complex survey-driven feedback programs

  • Featurebase fits best

    All-in-one feedback and support teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zonka Feedback 9.0/10 Visit ↗ Featurebase 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #3 in Customer Feedback Software #7 in Customer Feedback Software
Best for Complex survey-driven feedback programs All-in-one feedback and support teams
Pricing model Paid Free plan + paid
Starting price Pricing on request · 14-day trial $29/seat/mo
Free plan Not checked yet ✓ (best)
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Phone, Docs Email, Live chat, Docs
Compliance ISO 27001, GDPR, HIPAA GDPR, SOC 2
Integrations 20+ integrations 13 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zonka Feedback 0/6 · Featurebase 5/6
NPS surveys Not checked yet ✓ (best)
Feature requests Not checked yet ✓ (best)
Feedback portal Not checked yet ✓ (best)
In-app feedback Not checked yet ✓ (best)
Product roadmap Not checked yet ✓ (best)
Sentiment analysis Not checked yet Not checked yet
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Advanced survey logic with 30+ question types
  • Broad distribution across email, SMS, WhatsApp, web, QR, and offline
  • AI analysis for sentiment, emotion, intent, urgency, and themes
  • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
  • Free plan includes unlimited conversations and unified ticketing
  • Supports NPS, CSAT, AI analysis, widgets, and major integrations
Cons
  • Pricing is custom and requires contacting sales
  • Its focus is structured feedback collection, not product roadmaps
  • The full feature set may exceed simpler survey needs
  • Advanced workflows and automations begin on the Professional plan
  • SSO and identity management are limited to Enterprise
  • Paid plans use per-seat pricing with annual billing rates
Our verdict

Zonka Feedback is a cloud-based survey and customer feedback platform for organizations ranging from small businesses to large enterprises. It supports NPS, CSAT, CES, product feedback, and customer experience programs across digital and…

Read the review →

Featurebase brings customer support and product feedback into one workspace for startups, product teams, support teams, and go-to-market teams. Its scope covers a unified inbox and ticketing, feedback portals with voting and comments,…

Read the review →
  1. Zonka FeedbackCustomer Feedback Software 9.0Pricing on request · 14-day trial
  2. FeaturebaseCustomer Feedback Software 8.6Free plan

Strengths and trade-offs

  • Zonka Feedback — where it wins

    • Advanced survey logic with 30+ question types
    • Broad distribution across email, SMS, WhatsApp, web, QR, and offline
    • AI analysis for sentiment, emotion, intent, urgency, and themes

    Where it doesn't

    • Pricing is custom and requires contacting sales
    • Its focus is structured feedback collection, not product roadmaps
    • The full feature set may exceed simpler survey needs

  • Featurebase — where it wins

    • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
    • Free plan includes unlimited conversations and unified ticketing
    • Supports NPS, CSAT, AI analysis, widgets, and major integrations

    Where it doesn't

    • Advanced workflows and automations begin on the Professional plan
    • SSO and identity management are limited to Enterprise
    • Paid plans use per-seat pricing with annual billing rates

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update