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Head-to-head · Customer Feedback Software

Zonka Feedback vs Userback

  • Updated Nov 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Zonka Feedback #3 in Customer Feedback Software 9.0/10 Pricing on request · 14-day trial Free trial✓ 0 of 6 features Visit Zonka Feedback
Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

Zonka Feedback leads on 0 checks, Userback on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZonka Feedback · 9.0/10
  • Free planonly Userback
  • Free trialboth
  • Most featuresUserback · 6 of 6

Zonka Feedback scores higher on our rubric for customer feedback software: 9.0 against 8.5 out of 10; our editors rank them #3 and #8.

Zonka Feedback is the better fit for complex survey-driven feedback programs. Userback is the better fit for teams collecting rich visual and survey feedback.

  • Zonka Feedback fits best

    Complex survey-driven feedback programs

  • Userback fits best

    Teams collecting rich visual and survey feedback

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zonka Feedback 9.0/10 Visit ↗ Userback 8.5/10 Visit ↗
At a glance
Editor score 9.0 8.5
Ranking #3 in Customer Feedback Software #8 in Customer Feedback Software
Best for Complex survey-driven feedback programs Teams collecting rich visual and survey feedback
Pricing model Paid Free plan + paid
Starting price Pricing on request · 14-day trial $29/mo
Free plan Not checked yet ✓ (best)
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Browser extension, Mobile
Platforms Web, iOS, Android Web, Chrome extension
Support Email, Phone, Docs Email, Live chat, Docs
Compliance ISO 27001, GDPR, HIPAA SOC 2, GDPR, SSO/SAML, 2FA
Integrations 20+ integrations 18 integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Zonka Feedback 0/6 · Userback 6/6
NPS surveys Not checked yet ✓ (best)
Feature requests Not checked yet ✓ (best)
Feedback portal Not checked yet ✓ (best)
In-app feedback Not checked yet ✓ (best)
Product roadmap Not checked yet ✓ (best)
Sentiment analysis Not checked yet ✓ (best)
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Advanced survey logic with 30+ question types
  • Broad distribution across email, SMS, WhatsApp, web, QR, and offline
  • AI analysis for sentiment, emotion, intent, urgency, and themes
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons
  • Pricing is custom and requires contacting sales
  • Its focus is structured feedback collection, not product roadmaps
  • The full feature set may exceed simpler survey needs
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
Our verdict

Zonka Feedback is a cloud-based survey and customer feedback platform for organizations ranging from small businesses to large enterprises. It supports NPS, CSAT, CES, product feedback, and customer experience programs across digital and…

Read the review →

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →
  1. Zonka FeedbackCustomer Feedback Software 9.0Pricing on request · 14-day trial
  2. UserbackCustomer Feedback Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Zonka Feedback — where it wins

    • Advanced survey logic with 30+ question types
    • Broad distribution across email, SMS, WhatsApp, web, QR, and offline
    • AI analysis for sentiment, emotion, intent, urgency, and themes

    Where it doesn't

    • Pricing is custom and requires contacting sales
    • Its focus is structured feedback collection, not product roadmaps
    • The full feature set may exceed simpler survey needs

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus
  • Zonka Feedback9.0/10 · Pricing on request · 14-day trial

    A strong fit for teams running complex, structured feedback programs across channels.

    Visit Zonka FeedbackFull verdict →
  • Userback8.5/10 · Free plan · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update