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Head-to-head · Customer Feedback Software

Verint Experience Management vs Userback

  • Updated Nov 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Verint Experience Management #2 in Customer Feedback Software 9.1/10 Pricing on request ✓ 0 of 6 features Visit Verint
Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

Verint Experience Management leads on 0 checks, Userback on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint Experience Management · 9.1/10
  • Free planonly Userback
  • Free trialonly Userback
  • Most featuresUserback · 6 of 6

Verint Experience Management scores higher on our rubric for customer feedback software: 9.1 against 8.5 out of 10; our editors rank them #2 and #8.

Verint Experience Management is the better fit for large organizations needing omnichannel CX analytics. Userback is the better fit for teams collecting rich visual and survey feedback.

  • Verint Experience Management fits best

    Large organizations needing omnichannel CX analytics

  • Userback fits best

    Teams collecting rich visual and survey feedback

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Side by side

Feature Verint Experience Management 9.1/10 Visit ↗ Userback 8.5/10 Visit ↗
At a glance
Editor score 9.1 8.5
Ranking #2 in Customer Feedback Software #8 in Customer Feedback Software
Best for Large organizations needing omnichannel CX analytics Teams collecting rich visual and survey feedback
Pricing model Paid Free plan + paid
Starting price Pricing on request $29/mo
Free plan Not checked yet ✓ (best)
Free trial — 14 days
Deployment Cloud Cloud, Browser extension, Mobile
Platforms Web Web, Chrome extension
Support Email, Phone Email, Live chat, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS SOC 2, GDPR, SSO/SAML, 2FA
Integrations 500+ integrations 18 integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Verint Experience Management 0/6 · Userback 6/6
NPS surveys Not checked yet ✓ (best)
Feature requests Not checked yet ✓ (best)
Feedback portal Not checked yet ✓ (best)
In-app feedback Not checked yet ✓ (best)
Product roadmap Not checked yet ✓ (best)
Sentiment analysis Not checked yet ✓ (best)
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Collects feedback across web, mobile, social, voice, text, SMS, and IVR
  • Combines journey analysis, AI analytics, and closed-loop workflows
  • Connects with Salesforce, Microsoft, Workday, and ServiceNow
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons
  • Pricing requires a contact-sales conversation
  • Its broad scope may exceed single-channel feedback needs
  • Web and API are the listed platform options
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
Our verdict

Verint Experience Management is an enterprise customer feedback and experience management platform for organizations coordinating large customer and employee experience programs. It brings together surveys and feedback from web, mobile,…

Read the review →

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →
  1. Verint Experience ManagementCustomer Feedback Software 9.1Pricing on request
  2. UserbackCustomer Feedback Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Verint Experience Management — where it wins

    • Collects feedback across web, mobile, social, voice, text, SMS, and IVR
    • Combines journey analysis, AI analytics, and closed-loop workflows
    • Connects with Salesforce, Microsoft, Workday, and ServiceNow

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Its broad scope may exceed single-channel feedback needs
    • Web and API are the listed platform options

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus
  • Verint Experience Management9.1/10 · Pricing on request

    A broad enterprise CX platform for omnichannel feedback, analytics, and action.

    Visit VerintFull verdict →
  • Userback8.5/10 · Free plan · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update