Userback
Userback: A broad feedback platform for teams combining visual input, surveys, and product workflows. Ranked #8 of 59 in Customer Feedback Software by our editors (8.5/10); pricing: Free plan · 14-day trial; best for teams collecting rich visual and survey feedback.
At a glance
- Editor score8.5 / 10
- PricingFree plan · 14-day trial
- Best forTeams collecting rich visual and survey feedback
- Free planYes
- Paid from$29/mo
- Founded2016
- Facts checked20 Sep 2026
Where it wins
- Annotated screenshots, recordings, console logs, and session replays
- Surveys, feature requests, voting, roadmaps, and AI analysis
- Integrations with Jira, Slack, Zendesk, GitHub, and more
Where it doesn't
- Free feedback remains available for 7 days
- Feature Portal is a paid add-on
- REST API and webhooks start on Business Plus
Our verdict on Userback
Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video recordings, console logs, and session replays. It also covers NPS, CSAT, CES, feature requests, voting, public roadmaps, feedback workflows, AI categorization, themes, and sentiment analysis. Teams that need both visual context and structured survey input will find its scope particularly relevant.
Pricing spans a free plan and four paid tiers. Free includes two feedback projects, two seats, unlimited feedback collection, seven-day feedback availability, and core features. Team costs $29 per month when billed annually or $39 monthly, with five projects, five seats, unlimited feedback availability, project-management integrations, and customizable widgets. Business costs $79 annually or $99 monthly and adds 25 projects, unlimited seats, AI Feedback & Insights, session replays, and user surveys. Business Plus costs $159 annually or $199 monthly, adding 50 projects, a Mobile SDK, REST API access, webhooks, and advanced privacy controls. Enterprise adds unlimited projects, Single Sign-On, priority support, custom terms, invoice payment, and a security review with a SOC 2 Type II report.
Its integration coverage fits teams already working across product management, development, support, and communication tools, including Jira, ClickUp, Asana, Notion, Trello, GitHub, monday.com, GitLab, Linear, Intercom, Zendesk, and Slack. The breadth is a strength, but it can be more than teams need if they only want a simple survey or basic issue-reporting widget. The Feature Portal is a paid add-on, while API and webhook access require Business Plus. Choose Userback for a connected feedback program spanning visual evidence, surveys, analysis, and roadmaps; choose a narrower tool for lightweight collection alone.
Your product? Our editors can test Userback in depth and publish a review, labelled as paid · from $149/mo →
Userback pricing
All 6 Userback plans and prices →
Userback fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/mo |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Yes |
| In-app feedback | Yes |
| Product roadmap | Yes |
| Sentiment analysis | Yes |
| Feedback response limit | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud, Browser extension, Mobile |
| Platforms | Web, Chrome extension |
| Compliance & security | SOC 2, GDPR, SSO/SAML, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 18 integrations: Jira, ClickUp, Asana, Notion, Trello, GitHub … See all → |
| Pricing | Free plan · 14-day trial (source) |
| Website | userback.io |
| Facts checked | 20 Sep 2026 |
Userback integrations
Userback lists 18 integrations on its own site.
- Jira
- ClickUp
- Asana
- Notion
- Trello
- GitHub
- monday.com
- GitLab
- Linear
- Teamwork
- Basecamp
- Wrike
- Intercom
- Zendesk
- Slack
- Microsoft Teams
- Zapier
- Azure DevOps
See all Userback integrations →
Alternatives to Userback
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all Userback alternatives →
Userback vs the competition
- Userback vs Medallia
- Userback vs Verint Experience Management
- Userback vs Zonka Feedback
- Userback vs Chattermill
- Userback vs Feedier
- Userback vs AskNicely
Compare Userback with any tool side by side →
Also Ranked In
Userback is ranked in 3 of our directories.
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Featured on iTechGuides
Userback is listed in our Customer Feedback Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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