Feedier vs Userback

Feedier8.8Visit Userback8.5Visit

Higher score Feedier #5 in Customer Feedback Software 8.8/10 Pricing on request ✓ 3 of 6 features Visit Feedier

vs

Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

• Feedier fits best

  Analytics-heavy survey programs

• Userback fits best

  Teams collecting rich visual and survey feedback

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Side by side

Feature	Feedier 8.8/10 Visit ↗	Userback 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#5 in Customer Feedback Software	#8 in Customer Feedback Software
Best for	Analytics-heavy survey programs	Teams collecting rich visual and survey feedback
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$29/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud	Cloud, Browser extension, Mobile
Platforms	Web	Web, Chrome extension
Support	Email, Community, Docs	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	100+ integrations	18 integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Feedier 3/6 · Userback 6/6
NPS surveys	✓	✓
Feature requests	Not checked yet	✓ (best)
Feedback portal	Not checked yet	✓ (best)
In-app feedback	✓	✓
Product roadmap	Not checked yet	✓ (best)
Sentiment analysis	✓	✓
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Combines NPS, CSAT and CES with conditional survey logic AI detects topics and sentiment across centralized feedback Action plans, alerts, reports, APIs and enterprise integrations	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, roadmaps, and AI analysis Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons	Pricing requires contacting sales Broad enterprise feature set may exceed simple survey needs Access is centered on web and API platforms	Free feedback remains available for 7 days Feature Portal is a paid add-on REST API and webhooks start on Business Plus
Our verdict	Feedier is a customer intelligence platform for CX teams and complex organizations that need to collect, unify and analyze customer feedback. It supports NPS, CSAT and CES surveys with conditional logic, plus feedback collection through… Read the review →	Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video… Read the review →

Strengths and trade-offs

• Feedier — where it wins

  • Combines NPS, CSAT and CES with conditional survey logic
  • AI detects topics and sentiment across centralized feedback
  • Action plans, alerts, reports, APIs and enterprise integrations

  Where it doesn't

  • Pricing requires contacting sales
  • Broad enterprise feature set may exceed simple survey needs
  • Access is centered on web and API platforms

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more

  Where it doesn't

  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus

• Feedier8.8/10 · Pricing on request

  A feature-rich choice for analytics-heavy feedback programs, with sales-led pricing.

  Visit FeedierFull verdict →
• Userback8.5/10 · Free plan · 14-day trial

  A broad feedback platform for teams combining visual input, surveys, and product workflows.

  Visit UserbackFull verdict →