Chattermill vs Userback

Chattermill8.9Visit Userback8.5Visit

Higher score Chattermill #4 in Customer Feedback Software 8.9/10 Pricing on request ✓ 4 of 6 features Visit Chattermill

vs

Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

• Chattermill fits best

  AI analysis of omnichannel feedback

• Userback fits best

  Teams collecting rich visual and survey feedback

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Side by side

Feature	Chattermill 8.9/10 Visit ↗	Userback 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in Customer Feedback Software	#8 in Customer Feedback Software
Best for	AI analysis of omnichannel feedback	Teams collecting rich visual and survey feedback
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$29/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud	Cloud, Browser extension, Mobile
Platforms	Web	Web, Chrome extension
Support	Email, Live chat, Docs	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	65+ integrations	18 integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Chattermill 4/6 · Userback 6/6
NPS surveys	✓	✓
Feature requests	✓	✓
Feedback portal	Not checked yet	✓ (best)
In-app feedback	✓	✓
Product roadmap	Not checked yet	✓ (best)
Sentiment analysis	✓	✓
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Unifies feedback from surveys, support, reviews, social, calls, and other sources Connects themes and sentiment with NPS, CSAT, and business-metric impact Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, roadmaps, and AI analysis Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons	Pricing is custom and based on feedback volume and connected sources Does not create or distribute surveys Focuses on analysis rather than portals, requests, or roadmap management	Free feedback remains available for 7 days Feature Portal is a paid add-on REST API and webhooks start on Business Plus
Our verdict	Chattermill is a customer experience intelligence platform for CX, product, insights, support, and operations teams. It consolidates feedback from surveys, support conversations, reviews, social media, calls, and other sources, then… Read the review →	Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video… Read the review →

Strengths and trade-offs

• Chattermill — where it wins

  • Unifies feedback from surveys, support, reviews, social, calls, and other sources
  • Connects themes and sentiment with NPS, CSAT, and business-metric impact
  • Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access

  Where it doesn't

  • Pricing is custom and based on feedback volume and connected sources
  • Does not create or distribute surveys
  • Focuses on analysis rather than portals, requests, or roadmap management

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more

  Where it doesn't

  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus

• Chattermill8.9/10 · Pricing on request

  A strong choice for AI analysis of feedback across channels, not survey distribution.

  Visit ChattermillFull verdict →
• Userback8.5/10 · Free plan · 14-day trial

  A broad feedback platform for teams combining visual input, surveys, and product workflows.

  Visit UserbackFull verdict →