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Head-to-head · Customer Feedback Software

Medallia vs Chattermill

  • Updated Nov 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Medallia #1 in Customer Feedback Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit Medallia
Chattermill #4 in Customer Feedback Software 8.9/10 Pricing on request ✓ 4 of 6 features Visit Chattermill

Medallia leads on 0 checks, Chattermill on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMedallia · 9.2/10
  • Most featuresMedallia · 5 of 6

Medallia scores higher on our rubric for customer feedback software: 9.2 against 8.9 out of 10; our editors rank them #1 and #4.

Medallia is the better fit for enterprise digital experience feedback. Chattermill is the better fit for AI analysis of omnichannel feedback.

  • Medallia fits best

    Enterprise digital experience feedback

  • Chattermill fits best

    AI analysis of omnichannel feedback

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Side by side

Feature Medallia 9.2/10 Visit ↗ Chattermill 8.9/10 Visit ↗
At a glance
Editor score 9.2 8.9
Ranking #1 in Customer Feedback Software #4 in Customer Feedback Software
Best for Enterprise digital experience feedback AI analysis of omnichannel feedback
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Live chat, Phone, Tickets, Community, Docs Email, Live chat, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations 7 integrations 65+ integrations
Built for Enterprise, Mid-market Mid-market, Enterprise
Features Medallia 5/6 · Chattermill 4/6
NPS surveys ✓ ✓
Feature requests ✓ ✓
Feedback portal ✓ (best) Not checked yet
In-app feedback ✓ ✓
Product roadmap Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
  • Supports alerts, case management, and closed-loop workflows
  • Integrates with Salesforce, Adobe, and ServiceNow
  • Unifies feedback from surveys, support, reviews, social, calls, and other sources
  • Connects themes and sentiment with NPS, CSAT, and business-metric impact
  • Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access
Cons
  • Enterprise pricing requires a sales conversation
  • Its broad scope may exceed simple survey needs
  • Feature-request and product-roadmap workflows are not core strengths
  • Pricing is custom and based on feedback volume and connected sources
  • Does not create or distribute surveys
  • Focuses on analysis rather than portals, requests, or roadmap management
Our verdict

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,…

Read the review →

Chattermill is a customer experience intelligence platform for CX, product, insights, support, and operations teams. It consolidates feedback from surveys, support conversations, reviews, social media, calls, and other sources, then…

Read the review →
  1. MedalliaCustomer Feedback Software 9.2Pricing on request
  2. ChattermillCustomer Feedback Software 8.9Pricing on request

Strengths and trade-offs

  • Medallia — where it wins

    • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
    • Supports alerts, case management, and closed-loop workflows
    • Integrates with Salesforce, Adobe, and ServiceNow

    Where it doesn't

    • Enterprise pricing requires a sales conversation
    • Its broad scope may exceed simple survey needs
    • Feature-request and product-roadmap workflows are not core strengths

  • Chattermill — where it wins

    • Unifies feedback from surveys, support, reviews, social, calls, and other sources
    • Connects themes and sentiment with NPS, CSAT, and business-metric impact
    • Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access

    Where it doesn't

    • Pricing is custom and based on feedback volume and connected sources
    • Does not create or distribute surveys
    • Focuses on analysis rather than portals, requests, or roadmap management
  • Medallia9.2/10 · Pricing on request

    A broad enterprise feedback platform with analytics, workflows, and multichannel collection.

    Visit MedalliaFull verdict →
  • Chattermill8.9/10 · Pricing on request

    A strong choice for AI analysis of feedback across channels, not survey distribution.

    Visit ChattermillFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update