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Head-to-head · Customer Feedback Software

Medallia vs Verint Experience Management

  • Updated Nov 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Medallia #1 in Customer Feedback Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit Medallia
Verint Experience Management #2 in Customer Feedback Software 9.1/10 Pricing on request ✓ 0 of 6 features Visit Verint

Medallia leads on 0 checks, Verint Experience Management on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMedallia · 9.2/10
  • Most featuresMedallia · 5 of 6

Medallia scores higher on our rubric for customer feedback software: 9.2 against 9.1 out of 10; our editors rank them #1 and #2.

Medallia is the better fit for enterprise digital experience feedback. Verint Experience Management is the better fit for large organizations needing omnichannel CX analytics.

  • Medallia fits best

    Enterprise digital experience feedback

  • Verint Experience Management fits best

    Large organizations needing omnichannel CX analytics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Medallia 9.2/10 Visit ↗ Verint Experience Management 9.1/10 Visit ↗
At a glance
Editor score 9.2 9.1
Ranking #1 in Customer Feedback Software #2 in Customer Feedback Software
Best for Enterprise digital experience feedback Large organizations needing omnichannel CX analytics
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Live chat, Phone, Tickets, Community, Docs Email, Phone
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, GDPR, HIPAA, PCI DSS
Integrations 7 integrations 500+ integrations
Built for Enterprise, Mid-market Mid-market, Enterprise
Features Medallia 5/6 · Verint Experience Management 0/6
NPS surveys ✓ (best) Not checked yet
Feature requests ✓ (best) Not checked yet
Feedback portal ✓ (best) Not checked yet
In-app feedback ✓ (best) Not checked yet
Product roadmap Not checked yet Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
  • Supports alerts, case management, and closed-loop workflows
  • Integrates with Salesforce, Adobe, and ServiceNow
  • Collects feedback across web, mobile, social, voice, text, SMS, and IVR
  • Combines journey analysis, AI analytics, and closed-loop workflows
  • Connects with Salesforce, Microsoft, Workday, and ServiceNow
Cons
  • Enterprise pricing requires a sales conversation
  • Its broad scope may exceed simple survey needs
  • Feature-request and product-roadmap workflows are not core strengths
  • Pricing requires a contact-sales conversation
  • Its broad scope may exceed single-channel feedback needs
  • Web and API are the listed platform options
Our verdict

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,…

Read the review →

Verint Experience Management is an enterprise customer feedback and experience management platform for organizations coordinating large customer and employee experience programs. It brings together surveys and feedback from web, mobile,…

Read the review →
  1. MedalliaCustomer Feedback Software 9.2Pricing on request
  2. Verint Experience ManagementCustomer Feedback Software 9.1Pricing on request

Strengths and trade-offs

  • Medallia — where it wins

    • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
    • Supports alerts, case management, and closed-loop workflows
    • Integrates with Salesforce, Adobe, and ServiceNow

    Where it doesn't

    • Enterprise pricing requires a sales conversation
    • Its broad scope may exceed simple survey needs
    • Feature-request and product-roadmap workflows are not core strengths

  • Verint Experience Management — where it wins

    • Collects feedback across web, mobile, social, voice, text, SMS, and IVR
    • Combines journey analysis, AI analytics, and closed-loop workflows
    • Connects with Salesforce, Microsoft, Workday, and ServiceNow

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Its broad scope may exceed single-channel feedback needs
    • Web and API are the listed platform options
  • Medallia9.2/10 · Pricing on request

    A broad enterprise feedback platform with analytics, workflows, and multichannel collection.

    Visit MedalliaFull verdict →
  • Verint Experience Management9.1/10 · Pricing on request

    A broad enterprise CX platform for omnichannel feedback, analytics, and action.

    Visit VerintFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update