Medallia vs Userback

Medallia9.2Visit Userback8.5Visit

Higher score Medallia #1 in Customer Feedback Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit Medallia

vs

Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback

• Medallia fits best

  Enterprise digital experience feedback

• Userback fits best

  Teams collecting rich visual and survey feedback

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Medallia 9.2/10 Visit ↗	Userback 8.5/10 Visit ↗
At a glance
Editor score	9.2	8.5
Ranking	#1 in Customer Feedback Software	#8 in Customer Feedback Software
Best for	Enterprise digital experience feedback	Teams collecting rich visual and survey feedback
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$29/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Browser extension, Mobile
Platforms	Web, iOS, Android	Web, Chrome extension
Support	Live chat, Phone, Tickets, Community, Docs	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	7 integrations	18 integrations
Built for	Enterprise, Mid-market	Solo, Small business, Mid-market, Enterprise
Features Medallia 5/6 · Userback 6/6
NPS surveys	✓	✓
Feature requests	✓	✓
Feedback portal	✓	✓
In-app feedback	✓	✓
Product roadmap	Not checked yet	✓ (best)
Sentiment analysis	✓	✓
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Combines surveys, in-app feedback, NPS, CSAT, and text analytics Supports alerts, case management, and closed-loop workflows Integrates with Salesforce, Adobe, and ServiceNow	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, roadmaps, and AI analysis Integrations with Jira, Slack, Zendesk, GitHub, and more
Cons	Enterprise pricing requires a sales conversation Its broad scope may exceed simple survey needs Feature-request and product-roadmap workflows are not core strengths	Free feedback remains available for 7 days Feature Portal is a paid add-on REST API and webhooks start on Business Plus
Our verdict	Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,… Read the review →	Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video… Read the review →

Strengths and trade-offs

• Medallia — where it wins

  • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
  • Supports alerts, case management, and closed-loop workflows
  • Integrates with Salesforce, Adobe, and ServiceNow

  Where it doesn't

  • Enterprise pricing requires a sales conversation
  • Its broad scope may exceed simple survey needs
  • Feature-request and product-roadmap workflows are not core strengths

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more

  Where it doesn't

  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus

• Medallia9.2/10 · Pricing on request

  A broad enterprise feedback platform with analytics, workflows, and multichannel collection.

  Visit MedalliaFull verdict →
• Userback8.5/10 · Free plan · 14-day trial

  A broad feedback platform for teams combining visual input, surveys, and product workflows.

  Visit UserbackFull verdict →