Medallia vs Featurebase

Medallia9.2Visit Featurebase8.6Visit

Higher score Medallia #1 in Customer Feedback Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit Medallia

vs

Featurebase #7 in Customer Feedback Software 8.6/10 Free plan Free plan✓ 5 of 6 features Visit Featurebase

• Medallia fits best

  Enterprise digital experience feedback

• Featurebase fits best

  All-in-one feedback and support teams

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Side by side

Feature	Medallia 9.2/10 Visit ↗	Featurebase 8.6/10 Visit ↗
At a glance
Editor score	9.2	8.6
Ranking	#1 in Customer Feedback Software	#7 in Customer Feedback Software
Best for	Enterprise digital experience feedback	All-in-one feedback and support teams
Pricing model	Paid	Free plan + paid
Starting price	Pricing on request	$29/seat/mo
Free plan	Not checked yet	✓ (best)
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Live chat, Phone, Tickets, Community, Docs	Email, Live chat, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA	GDPR, SOC 2
Integrations	7 integrations	13 integrations
Built for	Enterprise, Mid-market	Small business, Mid-market, Enterprise
Features Medallia 5/6 · Featurebase 5/6
NPS surveys	✓	✓
Feature requests	✓	✓
Feedback portal	✓	✓
In-app feedback	✓	✓
Product roadmap	Not checked yet	✓ (best)
Sentiment analysis	✓ (best)	Not checked yet
Specs
Feedback response limit	Not checked yet	Not checked yet
Our review
Pros	Combines surveys, in-app feedback, NPS, CSAT, and text analytics Supports alerts, case management, and closed-loop workflows Integrates with Salesforce, Adobe, and ServiceNow	Combines inbox, feedback portals, surveys, roadmaps, and changelogs Free plan includes unlimited conversations and unified ticketing Supports NPS, CSAT, AI analysis, widgets, and major integrations
Cons	Enterprise pricing requires a sales conversation Its broad scope may exceed simple survey needs Feature-request and product-roadmap workflows are not core strengths	Advanced workflows and automations begin on the Professional plan SSO and identity management are limited to Enterprise Paid plans use per-seat pricing with annual billing rates
Our verdict	Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,… Read the review →	Featurebase brings customer support and product feedback into one workspace for startups, product teams, support teams, and go-to-market teams. Its scope covers a unified inbox and ticketing, feedback portals with voting and comments,… Read the review →

Strengths and trade-offs

• Medallia — where it wins

  • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
  • Supports alerts, case management, and closed-loop workflows
  • Integrates with Salesforce, Adobe, and ServiceNow

  Where it doesn't

  • Enterprise pricing requires a sales conversation
  • Its broad scope may exceed simple survey needs
  • Feature-request and product-roadmap workflows are not core strengths

• Featurebase — where it wins

  • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
  • Free plan includes unlimited conversations and unified ticketing
  • Supports NPS, CSAT, AI analysis, widgets, and major integrations

  Where it doesn't

  • Advanced workflows and automations begin on the Professional plan
  • SSO and identity management are limited to Enterprise
  • Paid plans use per-seat pricing with annual billing rates

• Medallia9.2/10 · Pricing on request

  A broad enterprise feedback platform with analytics, workflows, and multichannel collection.

  Visit MedalliaFull verdict →
• Featurebase8.6/10 · Free plan

  A broad feedback and support workspace with a useful free plan and AI features.

  Visit FeaturebaseFull verdict →