Featurebase
Featurebase: A broad feedback and support workspace with a useful free plan and AI features. Ranked #7 of 59 in Customer Feedback Software by our editors (8.6/10); pricing: Free plan; best for all-in-one feedback and support teams.
At a glance
- Editor score8.6 / 10
- PricingFree plan
- Best forAll-in-one feedback and support teams
- Free planYes
- Paid from$29/seat/mo
- Facts checked22 Sep 2026
Where it wins
- Combines inbox, feedback portals, surveys, roadmaps, and changelogs
- Free plan includes unlimited conversations and unified ticketing
- Supports NPS, CSAT, AI analysis, widgets, and major integrations
Where it doesn't
- Advanced workflows and automations begin on the Professional plan
- SSO and identity management are limited to Enterprise
- Paid plans use per-seat pricing with annual billing rates
Our verdict on Featurebase
Featurebase brings customer support and product feedback into one workspace for startups, product teams, support teams, and go-to-market teams. Its scope covers a unified inbox and ticketing, feedback portals with voting and comments, in-app widgets, NPS and CSAT surveys, product roadmaps, help-center content, changelogs, and AI-assisted support. Teams can collect requests, analyze conversations, connect customer feedback with development work, and notify users about shipped changes without splitting these activities across separate products.
The plan structure makes Featurebase accessible for smaller teams while reserving deeper administration and automation for higher tiers. The Free plan is $0 per workspace per year and includes 1 seat, unlimited conversations, unified inbox and ticketing, a mobile app, and feedback. Growth is $29 per seat per month with annual billing and adds the Fibi AI Agent, advanced reporting, API, MCP, webhooks, and integrations. Professional is $59 per seat per month annually, adding workflows and automations, service level agreements, Salesforce and HubSpot integrations, multilingual support, and 20 free Lite seats. Enterprise is $99 per seat per month annually, with multi-brand workspaces, SSO and identity management, custom admin roles, Azure DevOps and AD integrations, and 50 free Lite seats.
Its strongest fit is for teams that want feedback collection connected directly to customer conversations and product communication. The platform supports web and API access, with integrations including Intercom, Zendesk, HubSpot, Salesforce, Slack, Discord, Linear, and Jira. AI features extend from support replies to conversation classification and sentiment analysis, while public and internal roadmaps help close the loop with customers. Teams focused only on lightweight feature requests may not need this broader support and communication scope. Featurebase is a practical choice for organizations consolidating feedback, support, surveys, and product updates in one system.
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Featurebase pricing
All 4 Featurebase plans and prices →
Featurebase fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/seat/mo |
| NPS surveys | Yes |
| Feature requests | Yes |
| Feedback portal | Yes |
| In-app feedback | Yes |
| Product roadmap | Yes |
| Sentiment analysis | Not verified |
| Feedback response limit | Not verified |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | GDPR, SOC 2 |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 13 integrations: Jira, Linear, ClickUp, GitHub, Azure DevOps, Intercom … See all → |
| Pricing | Free plan (source) |
| Website | featurebase.app |
| Facts checked | 22 Sep 2026 |
Featurebase integrations
Featurebase lists 13 integrations on its own site.
- Jira
- Linear
- ClickUp
- GitHub
- Azure DevOps
- Intercom
- Zendesk
- HubSpot
- Salesforce
- Slack
- Discord
- Segment
- Zapier
See all Featurebase integrations →
Alternatives to Featurebase
- MedalliaA broad enterprise feedback platform with analytics, workflows, and multichannel collection.9.2
- Verint Experience ManagementA broad enterprise CX platform for omnichannel feedback, analytics, and action.9.1
- Zonka FeedbackA strong fit for teams running complex, structured feedback programs across channels.9.0
See all Featurebase alternatives →
Featurebase vs the competition
- Featurebase vs Medallia
- Featurebase vs Verint Experience Management
- Featurebase vs Zonka Feedback
- Featurebase vs Chattermill
- Featurebase vs Feedier
- Featurebase vs AskNicely
Compare Featurebase with any tool side by side →
Also Ranked In
Featurebase is ranked in 6 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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