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Head-to-head · Customer Feedback Software

Medallia vs Feedier

  • Updated Nov 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Medallia #1 in Customer Feedback Software 9.2/10 Pricing on request ✓ 5 of 6 features Visit Medallia
Feedier #5 in Customer Feedback Software 8.8/10 Pricing on request ✓ 3 of 6 features Visit Feedier

Medallia leads on 0 checks, Feedier on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMedallia · 9.2/10
  • Most featuresMedallia · 5 of 6

Medallia scores higher on our rubric for customer feedback software: 9.2 against 8.8 out of 10; our editors rank them #1 and #5.

Medallia is the better fit for enterprise digital experience feedback. Feedier is the better fit for analytics-heavy survey programs.

  • Medallia fits best

    Enterprise digital experience feedback

  • Feedier fits best

    Analytics-heavy survey programs

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Side by side

Feature Medallia 9.2/10 Visit ↗ Feedier 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #1 in Customer Feedback Software #5 in Customer Feedback Software
Best for Enterprise digital experience feedback Analytics-heavy survey programs
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Live chat, Phone, Tickets, Community, Docs Email, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, 2FA
Integrations 7 integrations 100+ integrations
Built for Enterprise, Mid-market Mid-market, Enterprise
Features Medallia 5/6 · Feedier 3/6
NPS surveys ✓ ✓
Feature requests ✓ (best) Not checked yet
Feedback portal ✓ (best) Not checked yet
In-app feedback ✓ ✓
Product roadmap Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
  • Supports alerts, case management, and closed-loop workflows
  • Integrates with Salesforce, Adobe, and ServiceNow
  • Combines NPS, CSAT and CES with conditional survey logic
  • AI detects topics and sentiment across centralized feedback
  • Action plans, alerts, reports, APIs and enterprise integrations
Cons
  • Enterprise pricing requires a sales conversation
  • Its broad scope may exceed simple survey needs
  • Feature-request and product-roadmap workflows are not core strengths
  • Pricing requires contacting sales
  • Broad enterprise feature set may exceed simple survey needs
  • Access is centered on web and API platforms
Our verdict

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,…

Read the review →

Feedier is a customer intelligence platform for CX teams and complex organizations that need to collect, unify and analyze customer feedback. It supports NPS, CSAT and CES surveys with conditional logic, plus feedback collection through…

Read the review →
  1. MedalliaCustomer Feedback Software 9.2Pricing on request
  2. FeedierCustomer Feedback Software 8.8Pricing on request

Strengths and trade-offs

  • Medallia — where it wins

    • Combines surveys, in-app feedback, NPS, CSAT, and text analytics
    • Supports alerts, case management, and closed-loop workflows
    • Integrates with Salesforce, Adobe, and ServiceNow

    Where it doesn't

    • Enterprise pricing requires a sales conversation
    • Its broad scope may exceed simple survey needs
    • Feature-request and product-roadmap workflows are not core strengths

  • Feedier — where it wins

    • Combines NPS, CSAT and CES with conditional survey logic
    • AI detects topics and sentiment across centralized feedback
    • Action plans, alerts, reports, APIs and enterprise integrations

    Where it doesn't

    • Pricing requires contacting sales
    • Broad enterprise feature set may exceed simple survey needs
    • Access is centered on web and API platforms
  • Medallia9.2/10 · Pricing on request

    A broad enterprise feedback platform with analytics, workflows, and multichannel collection.

    Visit MedalliaFull verdict →
  • Feedier8.8/10 · Pricing on request

    A feature-rich choice for analytics-heavy feedback programs, with sales-led pricing.

    Visit FeedierFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update